DL
AI Consultant
Diverse Lynx India
🇮🇳 India
On-site
2 months ago
- Machine Learning
- AIOps
- AI
- Large Language Models
- RAG
- Incident Management
- LangChain
- LangGraph
- Azure OpenAI
- OpenAI
- triage
- ServiceNow
- Python
- FastAPI
- REST API
- ITIL
- Azure AI
- Foundry
- FAISS
- Pinecone
- Chroma
- Qdrant
- MLOps
- Kubernetes
- Docker
- Azure
- AWS Cloud
- Splunk
- Dynatrace
- Grafana
- Prometheus
2 months ago
GenAI / AIOps Engineer
Experience
7+ Years Overall IT Experience
Minimum 4+ Years of Hands-on Experience in Generative AI / LLM Development
Location
Bengaluru / Chennai / Hyderabad (Hybrid)
Employment Type
Full-Time
Job Summary
We are looking for a skilledGenAI / AIOps Engineer to build intelligent AI solutions that enhance IT Operations usingLarge Language Models (LLMs), Retrieval-Augmented Generation (RAG), AI Agents, and enterprise Knowledge Management. The role involves developing AI-powered chatbots, automating IT operations, improving incident management, and enabling intelligent support across enterprise environments.
Key Responsibilities
- Enhance enterprise chatbots usingKnowledge Management (KM) documents to deliver accurate, context-aware responses.
- Build and optimizeRAG pipelines using enterprise knowledge bases.
- Develop AI-poweredchatbots and virtual agents usingLangChain/LangGraph andAzure OpenAI/OpenAI.
- Collaborate with L3 Infrastructure and Application teams to identify AI automation opportunities.
- Implement AI-assistedticket triage, routing recommendations, and resolution guidance.
- Convert SOPs, runbooks, and knowledge articles into AI-ready content.
- Automate repetitive operational tasks through AI and workflow automation.
- Improve incident handling throughalert correlation, event analysis, and AIOps capabilities.
- Integrate AI solutions withServiceNow ITSM/ITOM platforms.
- Ensure AI solutions comply with enterprise security, governance, and Responsible AI standards.
- Monitor chatbot performance, usage metrics, deflection rates, and operational improvements.
- Continuously improve AI models and automation use cases across IT Operations.
Mandatory Skills
- Generative AI / Large Language Models (LLMs)
- Retrieval-Augmented Generation (RAG)
- LangChain / LangGraph
- Azure OpenAI or OpenAI APIs
- Python
- AI Agents
- Prompt Engineering
- FastAPI / REST APIs
- ServiceNow (ITSM / ITOM)
- AIOps
- Chatbot / Virtual Agent Development
- Knowledge Management (KM)
- SOP / Runbook Automation
- Incident & Alert Management
- NOC Operations
- ITIL Framework
Good to Have
- Azure AI Search
- Azure AI Foundry
- Vector Databases (FAISS, Pinecone, ChromaDB, Qdrant)
- MLOps / LLMOps
- Kubernetes / Docker
- Azure / AWS Cloud
- Responsible AI & AI Governance
- Monitoring tools such as Splunk, Dynatrace, Grafana, Prometheus
AI Consultant · Diverse Lynx India