AI Consultant

Diverse Lynx India

Location not stated

2 months ago

2 months ago

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Improve the existing chatbot so it can answer user queries more accurately using the KM documents.
Make the chatbot "smarter” by grounding responses in Gates-approved documents
Work with L3 Infrastructure and L3 Application teams to identify the top daily tasks that can be improved using AI.
Identify and implement AI support for daily operations: ticket triage, routing suggestions, and resolution guidance.
Build AI-ready inputs by ensuring SOPs/runbooks/knowledge articles are structured so they can be used by the chatbot.
Enable NOC shift-left by converting repeatable L3 work into runbooks and automation steps.
Improve alert and incident handling by reducing noise and correlating events.
Ensure the chatbot and AI solutions follow security/governance controls (access, DLP, audit)
Track and report outcomes (example: chatbot usage, deflection, reduced transfers, faster resolution)

Run a monthly improvement cycle to keep enhancing chatbot accuracy and expand AI/automation use cases across towers

AI Consultant · Diverse Lynx India