Agente de mesa de ayuda N1 / Bogota

What success looks like in this role:

• Responde preguntas de complejidad moderada, siguiendo los lineamientos establecidos y aplicando su criterio con base en la experiencia previa con incidentes y solicitudes de servicio similares.
• Atiende solicitudes relacionadas con soporte de hardware, software, aplicaciones del cliente y aplicaciones comerciales, así como con la administración de redes y usuarios.
• Escala problemas complejos a otros equipos de resolución o proveedores, según sea necesario.
• Utiliza habilidades analíticas y de resolución de problemas para solucionar eficazmente incidentes de mayor complejidad.
• Brinda soporte a los agentes de Nivel 1 (L1) en las consultas cotidianas relacionadas con incidentes, solicitudes y preguntas de los clientes.

You will be successful in this role if you have:

Certificado de Preparatoria/Bachillerato requerido
1-2 años de experiencia

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.