After Sales Service Representative

After Sales Service Department 

Reports to: Branch Manager 

Position Summary 

The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed. 

Essential Responsibilities 

• Dedicated support to answer or coordinate responses for all requests from the assigned customers. 

• Ensure high levels of customer satisfaction through excellent sales service. 

• Become familiar and stay knowledgeable on our inventory.  

• Comply with inventory control procedures and RMA’s.  

• Enter Quotes and Order, and order verification. 

• Expedite orders and incoming PO’s and Sales orders. 

• Advise sales of any changes on incoming PO’s and Sales orders 

• Update Sales orders with any changes to customer information 

• Other sales/expediting duties as assigned by manager. 

Required skills & Abilities 

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). 

• Basic understanding of sales principles and customer service practices 

• Solid communication and interpersonal skills 

• Ability to manage multiple priorities in a fast-paced environment. 

Education & Experience 

• High school diploma required; college coursework preferred. 

• At least two years of administrative experience is preferred