Aerospace Manufacturing Customer Service Representative

Aerospace Manufacturing Customer Service Representative

Shift:1st- 7am - 3:30pm

Salary Range: $22 $24 per hour with three scheduled wage increases the first year.

SUMMARY:

Responsible for communicating with assigned customer via phone, email and in person in relation to customer service needs.  Monitors production schedules and expedites the flow of materials and parts through production areas to ensure on-time delivery for external and internal customers. Promotes and utilizes standard safety practices.

ESSENTIAL DUTIES and RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Communicates via phone, email and in person with customer as main point of contact for customer service needs.

• Verifies customer pricing and lead times with estimating.

• Reviews documents that include, but are not limited to; purchase orders, job orders, bill of materials, specs, drawings, etc to support on time customer deliveries and metrics.

• Coordinates with purchasing, planning, materials, quality assurance, production and other departments as needed to ensure all production supplies and raw materials are available and accounted for, in a timely manner.

• Communicates schedules to all internal departments and external customers as needed utilizing spreadsheets, electronic communication, and verbal communication.

• Works with accounting on invoice discrepancies.

EDUCATION and/or EXPERIENCE, CERTIFICATIONS:

• High school diploma or equivalent

• Minimum of three years' experience with Microsoft Excel

KNOWLEDGE, SKILLS AND ABILITIES:

The knowledge, skills and abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong math skills

• Strong organizational skills

• Strong time management skills

• Moderate data entry skills

• Working knowledge of Microsoft Office Programs

• Strong working knowledge of Microsoft Excel

• Strong computer skills

• Strong verbal communication skills

• Strong written communication skills

• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution

• Ability to work in a fast-paced environment while meeting critical deadlines

• Moderate problem-solving skills

• Moderate conflict resolution skills

• Ability to adapt to change

• Ability to multi-task

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Ability to act with integrity, professionalism, and confidentiality.

• Understanding of MRP system

• Ability to exercise independent judgement

• Ability to communicate effectively and professionally in person, electronically, and/or by telephone with internal and external customers

• Maintain a professional work atmosphere by being courteous, respectful and non-interfering with customers, co-workers, and management.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Pushing, pulling, lifting and carrying up to approximately 10 pounds

• Reaching

• Ambulatory

• Standing/Walking for 50% of time

• Sitting for long periods

• Bending, Twisting, Stooping, Crouching, Kneeling, and Squating

• Keyboarding

• Hearing/Distinguishing speech

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Climate-controlled production area not subject to season temperatures- occasionally

• Production area subject to seasonal temperature fluctuations- occasionally

• Climate controlled office environment

• Moderate level of noise

• High level of noise- Occasionally

• Moderate fumes/chemicals although good ventilation is provided- occasionally

• Concrete floors

• Exposure to Arc flash- Occasionally

• Exposure to machine sparks- Occasionally

• Exposure to metal chips and/or shavings- Occasionally

Center Industries is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status