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AEM Assets as a Cloud Service – Platform Operator
PeopleNTech LLC
🇺🇸 United States
On-site
8 months ago
- AEM
- Incident Response
- Adobe
- CI/CD
- Identity Management
- Incident Management
- Devops
- Adobe Creative Cloud
- Workfront
8 months ago
Location: San Jose, CA
Rate: $45/hr
Job Description:
Role Summary
The AEM Assets as a Cloud Service Platform Operator is responsible for theend‐to‐end operational excellence, reliability, and governanceof the enterprise AEM Assets Cloud platform. This role ensures that the platform remains performant, secure, scalable, and fully aligned with organizational compliance and content‐operations needs. The operator provides proactive monitoring, incident response, workflow oversight, and technical support to internal users and partner teams across Adobe@Adobe environments.
Key Responsibilities
1. Platform Operations & Maintenance
•• Oversee thetechnical management and daily operationsof the AEM Assets Cloud platform.
•• Monitor AEM Assets system performance (compute services, orchestration, replication, CDN usage, storage).
•• Troubleshoot platform issues, coordinate fixes with engineering and support teams, and ensureoptimal uptime and availability.
•• Manage platform configuration, user access, and environment health across author, preview, and publish tiers (leveraging AEM Cloud Manager CI/CD).
2. Governance, Security & Compliance
•• Implement and enforcecloud platform governance, including asset lifecycle policy, metadata standards, and compliance with enterprise and industry security guidelines.
•• Maintain role‐based access controls and user entitlement management via IMS (Identity Management Service).
•• Support audit requirements through logs, monitoring, reporting, and platform usage reviews.
3. Monitoring & Incident Management
•• Maintain active monitoring of cloud system health, asset processing pipelines, workflows, and integrations.
•• Respond to incidents, perform root‐cause analyses, and implement preventive measures.
•• Collaborate with Cloud Service providers and internal SRE/DevOps teams when escalations arise (aligned with Adobe cloud operations responsibilities).
4. Workflow, Automation & Efficiency
•• Support and optimize AEM workflows used for creative production, processing, approvals, and delivery.
•• Develop and implementautomations and light orchestrationto increase operational efficiency across cloud components.
•• Monitor and enhance the performance of the Assets Compute services (e.g., image/video renditions, Sensei‐powered metadata extraction).
5. Integrations & Ecosystem Support
•• Maintain integrations across Adobe Creative Cloud, Workfront, Workfront Fusion, Marketing systems, and external platforms (as referenced in AEM Assets on Cloud RACI).
•• Ensure stability of API‐driven and Cloud Manager–based CI/CD interactions with AEM Assets environments.
•• Collaborate with partner teams when new integrations or enhancements are required.
6. User Support & Enablement
•• Provide technical support to users requiring access, troubleshooting, or workflow guidance.
•• Assist content authors, librarians, activation leads, and creative teams with platform operations (based on enterprise RACI roles).
•• Support training, onboarding, best‐practice documentation, and platform communications.
Required Skills & Experience
Technical Skills
•• Hands‐on experience withAEM Assets as a Cloud Service, Cloud Manager, and Adobe Admin Console.
•• Understanding of cloud‐native architecture, autoscaling, and distributed systems.
•• Familiarity with DAM best practices (metadata, taxonomy, workflows, governance).
•• Ability to interpret logs, troubleshoot platform errors, and analyze performance metrics.
•• Knowledge of Adobe Sensei automation capabilities and asset processing pipelines.
Soft Skills
•• Strong communication and cross‐team collaboration.
•• Ability to operate in high‐ambiguity environments with proactive problem‐solving.
•• Excellent documentation, organization, and stakeholder‐management abilities.
Preferred Qualifications
•• Experience with enterprise operations for digital asset management platforms.
•• Experience supporting creative, marketing, or content‐production workflows.
•• Exposure to SRE/DevOps patterns for cloud services, including monitoring, alerting, and CI/CD.
Success Indicators
•• High uptime and performance of AEM Assets environments.
•• Reduction in recurring operational issues through automation.
•• Strong adoption, satisfaction, and productivity among internal users.
•• Compliance with policy, governance, and audit standards.
AEM Assets as a Cloud Service – Platform Operator · PeopleNTech LLC