Ads Policy Coordinator

This is a high-volume, first-line policy operations role supporting an ad-supported streaming and connected-TV (CTV) advertising organization during a planned medical leave coverage period. The core of the work is resolving 1,000 to 2,000 policy inquiries per month, roughly 10 per day, coming in through Slack and an internal ads suite from Ad Sales, Account Management, and vendor partners. The focus is clear, timely guidance on routine and recurring policy questions, not senior escalations or policy writing.

The ideal candidate has a solid background in content moderation, trust and safety, or policy and legal operations, and is comfortable working at volume without losing accuracy or judgment. You communicate complex policy concepts in plain language, stay composed in a fast-moving environment, and have a track record of working closely with legal and sales stakeholders. Experience handling high-volume queues across multiple verticals or regions is a strong fit for what this team needs right now.

Key Responsibilities

1. Review advertiser creative submissions against established ad policies and make clear approve, reject, or modify decisions with documented rationale
2. Serve as a first-line responder for policy questions from Ad Sales and Account Management via Slack and the internal ads suite, providing timely and accurate guidance
3. Coordinate and triage incoming inquiries, routing unclear or elevated questions to the appropriate policy lead
4. Collaborate daily with a 3-person Ops team and vendor partners (including large managed-service vendors) to keep queue volume moving efficiently
5. Identify recurring questions, unclear policy language, and process bottlenecks, and surface improvement opportunities to the team
6. Support vendor training schedules and related project management activities
7. Translate nuanced or complex policy guidance into simple, actionable language for sales and vendor audiences

Required Skills & Experience

• 3 or more years of experience in content moderation, trust and safety, policy operations, or legal operations
• Demonstrated ability to manage high-volume inquiry queues accurately and consistently
• Experience working within or alongside legal and sales teams
• Familiarity with online advertising, brand safety, and key internet policy issues
• Strong written and verbal communication skills with the ability to simplify complex topics
• Comfortable working independently in a fully remote, fast-paced environment
• Located in the US, Canada, or another UCAN region

Preferred Skills

• Experience supporting ad policy or ad review workflows at a technology or media company
• Background coordinating vendor relationships or supporting vendor training programs
• Familiarity with Slack-based triage workflows or similar inquiry management tools
• Experience working across multiple countries or content verticals simultaneously
• Project management experience, formal or informal, on cross-functional operational initiatives