Administrator Standard III - M365 Admin

The Administrator Standard III – M365 Administrator is responsible for managing, securing, and optimizing the Microsoft 365 environment—including Exchange Online, Teams, SharePoint, OneDrive, and related cloud services. This role ensures seamless collaboration, system reliability, strong security posture, and efficient user support.
The position requires advanced technical expertise, strong troubleshooting skills, and the ability to support enterprise‑level operations.

1. M365 Platform Administration

• Administer and maintain Microsoft 365 services such as Exchange Online, SharePoint Online, Teams, OneDrive, and related applications.
• Manage user identities, accounts, groups, and permissions across M365.
• Configure and maintain mailboxes, distribution lists, shared mailboxes, and email security policies.

2. Security & Compliance

• Implement Microsoft 365 security measures including MFA, conditional access, DLP, and retention policies.
• Monitor and enforce compliance features such as eDiscovery and governance policies.

3. System Monitoring & Troubleshooting

• Monitor system health and performance of cloud services and take proactive action.
• Troubleshoot issues related to access, connectivity, Teams, email, and collaboration tools using admin center tooling and PowerShell.

4. Automation & Optimization

• Automate administrative workflows using PowerShell scripting.
• Implement best practices to optimize performance and reduce manual effort.

5. Collaboration Platform Management

• Administer SharePoint—site creation, permissions, document libraries, and site collections.
• Manage Teams policies, meeting configurations, and integration across M365 apps.

6. User Support & Training

• Provide Tier‑2 and Tier‑3 support for M365 users, ensuring minimal downtime.
• Deliver user training on M365 collaboration tools and security practices.

7. Migration & Integration

• Assist in migration projects (e.g., on‑prem to cloud, tenant‑to‑tenant) and application integration involving M365 services.

8. Documentation

• Document configurations, workflows, procedures, policies, and changes.

• Typically 3–5+ years of experience in Microsoft 365 administration.
• Experience supporting enterprise‑level cloud environments and security‑driven operations.