ADMINISTRATOR I

ADMI - ADMINISTRATOR I - 13R

Entry-Level Help Desk / Junior Systems Administrator
Position Overview
We are seeking an entry-level Help Desk / Junior Systems Administrator to provide technical support to employees and assist with day-to-day IT operations. This role is ideal for someone who enjoys troubleshooting, helping others, and developing hands-on experience with computers, networks, and business systems.
Key Responsibilities
•    Respond to support requests through the ticketing system, phone, email, and in person.
•    Troubleshoot hardware, software, printer, connectivity, and account access issues.
•    Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
•    Assist with employee onboarding and offboarding, including equipment setup and account changes.
•    Support Windows, Microsoft 365, and common business applications.
•    Assist with user accounts, permissions, and password resets in Active Directory or Microsoft Entra ID.
•    Help monitor system health, apply updates, and review backup results under supervision.
•    Maintain accurate support documentation, equipment inventory, and troubleshooting guides.
•    Follow security procedures and escalate complex issues to senior IT staff.
Required Qualifications
•    High school diploma or equivalent.
•    Foundational knowledge of computer hardware, Windows, and basic networking concepts.
•    Strong communication, customer service, and problem-solving skills.
•    Ability to follow procedures, document work, and manage competing priorities.
•    Willingness to learn new technologies and ask for help when needed.
Preferred Qualifications
•    Coursework, an associate degree, or technical training in IT or a related field.
•    Internship, volunteer, school lab, or personal project experience with technical support.
•    Familiarity with Microsoft 365, Active Directory, remote support tools, or ticketing systems.
•    CompTIA A+, Network+, or similar certification, completed or in progress.
Experience: No prior professional IT experience required. Relevant education, certifications, and hands-on projects are welcome.