Administrator

Receptionist Administrator – Bolton Treatment Services

Location: Bolton Treatment Services, Le Mans Crescent, Queen Street, Bolton, BL1 1SX
Working Hours: Full time, Monday–Friday, 9am–5pm
Contract Type: Full Time
Salary: £25,877.80–£28,453.69 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Service:

Bolton Treatment Services supports people affected by drug and alcohol use, providing access to treatment, recovery support and practical help to enable people to make positive changes in their lives.

Based at our service on Le Mans Crescent, you'll be part of a busy and supportive team working to ensure people accessing the service receive the right help at the right time.

Our reception and administration team plays an important role in the day-to-day running of the service, providing a welcoming first point of contact for the people we support, visitors, professionals and partner organisations.

About the Role:

We’re looking for a motivated and enthusiastic Receptionist Administrator to provide reception and general administrative support to our teams at Bolton Treatment Services.

As part of our front-of-house team, you'll often be the first person someone meets when accessing the service. You'll provide a warm, calm and welcoming environment while ensuring people are directed to the right appointment, colleague or source of support.

This is a varied and fast-paced role where you'll balance reception responsibilities with day-to-day administrative tasks. You'll work closely with colleagues across the service as well as professionals and partner organisations supporting people within the local community.

You'll need to be comfortable communicating with people from a wide range of backgrounds, including individuals who may be experiencing difficult or challenging circumstances, always treating people with kindness, dignity and respect.

If you're adaptable, organised and enjoy working as part of a busy team, this is an opportunity to use your skills in a role that directly contributes to the delivery of an important community drug and alcohol service.

What You’ll Do

• Provide a warm, calm and welcoming first point of contact for people accessing Bolton Treatment Services, as well as visitors and professionals.
• Welcome people arriving for appointments and ensure they are booked in and directed to the appropriate colleague or area of the service.
• Support people arriving without an appointment to access the appropriate support or arrange a suitable appointment following guidance from colleagues.
• Respond professionally and sensitively to face-to-face, telephone and other enquiries.
• Liaise with colleagues and external professionals to help ensure people receive appropriate and timely support.
• Help maintain a welcoming, organised and professional reception environment throughout the day.
• Maintain staff and visitor signing-in records and associated documentation.
• Receive, date stamp and distribute incoming post and support with outgoing post when required.
• Provide administrative support including data entry, maintaining records and monitoring shared email inboxes.
• Work collaboratively with colleagues across the service, managing allocated tasks and priorities effectively.
• Maintain confidentiality and handle sensitive information appropriately.
• Provide additional general administrative support to help the service operate safely and efficiently.

To Succeed in This Role, You’ll Need:

• Previous reception experience, with the confidence to provide a welcoming and professional first point of contact.
• Previous experience working within an administrative or office environment.
• Excellent organisational skills and the ability to manage several tasks and priorities effectively.
• Strong verbal and written communication skills.
• The ability to remain calm, professional and approachable within a busy service environment.
• Confidence communicating with a wide range of people, including people accessing the service, visitors, colleagues and external professionals.
• A compassionate and non-judgemental approach when supporting people who may be experiencing challenging circumstances.
• A flexible and adaptable approach to your work.
• The ability to work effectively as part of a team while taking responsibility for your own allocated tasks.
• Good attention to detail and confidence completing administrative and data-entry tasks.
• An understanding of the importance of confidentiality and handling sensitive information appropriately.

Previous experience withindrug and alcohol services, mental health, healthcare, social care or another community-based servicewould be advantageous, but isn't essential.

Please note: We may review applications and interview candidates as they are received and reserve the right to close the vacancy early if a suitable candidate is appointed. We therefore encourage early applications.

To see the full job description please clickhere.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via ourWay to Go andAspirations portals

• £500Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team:recruitmentteam@waythrough.org.uk 

Closing Date: