Administrative Support Specialist

Essential Job Functions

·     Greets and assesses the purpose for each student’s visit to the TRiO Office

·     Accept and review student applications for completion accuracy

·     Assist in program recruitment by acquainting students with the SSS program and project services and distributing SSS applications to potential program participants

·     Interview potential Student Support Services participants and assist in coordinating the efforts to support that student through their college experience at Arkansas State University Three Rivers

·     Provide on-line tutoring services in all subjects via online platform i.e. Tutor.com, Canvas, etc.

·     Create and maintain participant files and ensure that files are in accordance with grant requirements

·     Ensure appropriate financial management with supporting documentation and that purchases/travel are appropriate and justifiable

·     Maintain master list of approved tutors and master tutoring schedule of all tutoring sessions

·     Provide participants with information about their rights and responsibilities to receive free tutoring services

·     Submit monthly progress reports to the Director including a cumulative summary of contact hours

·     Coordinate the scheduling of tutorial requests made by participants including appropriate assessment of tutoring needs

·     Collect academic progress information from participants and their tutors for documentation purposes

·     Provide maintenance of the Student Access database and Lab Contact Assistant platform

·     Provide tutor training in educational techniques, maintain contact with faculty, monitor tutorial assistance, and make modifications as necessary to meet program/participant needs

·     Seek student/faculty evaluation of tutorial services and maintain tutor-instructor contact to ensure quality assistance

·     Ensuring the maintenance of the SSS program and participant records as well as monitoring internally the fiscal procedures

·     Coordinate the development and maintenance of forms, applications, welcome back event, assist Director with planning TRiO graduation luncheon, and public relations materials.

·     Attend regional and state TRiO conferences, and professional conferences to ensure up to date service delivery and operation of the SSS program

·     Create and distribute all office correspondence i.e. welcome packets, denial letters, flyers, newsletters, program forms, brochures, meeting minutes, etc.

·     Ensure that student contacts whether it is office visits, workshop attendance, email correspondence, phone contacts, are accurate and logged properly in the Student Access database

·     Ensure that TRiO areas are clean and welcoming as well as assisting students in the lab when needed as backup to Peer Tutors

·     Serving/participating with TRiO events

·     Assist in providing services to program participants in accordance with grant’s plan of operation which includes required/permissible services as well as Competitive Preference Priorities

·     Collaborate with Student Services, other college personnel and community agencies to identify and access additional support services to help program participants meet their goals

·     Perform other related duties assigned by the Director