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Administrative Manager Senior
Massgeneralbrigham
- šŗšø United States
- On-site
- Manager or above
- 1 day ago
- EHR
- Encompass
1 day ago
Not enough detail in this posting to match
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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
Receiving general direction from the Senior Administrative Director, the incumbent is responsible for oversight and management of administrative support staff in the ED clinical setting, including all front desk staff, coordinators, registrars, charge coordinators and alternate pathways coordinators. The incumbent also provides oversight of administrative support operations in the clinical environment, information systems, QA data analysis, and project management. Serves as liaison with personnel in and outside the Department, as well as with those external to MGH, such as vendors and agency representatives. Oversees and coordinates development and implementation of QA programs for ED administrative support functions and processes. Provides lead project management support to ED teams and initiatives. Participates in programmatic development, long-range planning, and project development. Manages administrative support staff, approximately 80 FTEs. Direct Reports include 3 Administrative Operations Managers and 1 Administrative Supervisor, who directly supervise these support positions in a 24/7 operation. Plays a key role in ED emergency preparedness planning and activity. Is available 24/7 via pager to deal with critical issues such as staff shortages, high volume and acuity, emergency situations, mass casualty incidents, information systems downtime, etc.Provides leadership and subject matter expert input in the ED implementation of new administrative/clinical information systems.
Oversees development of ED training programs, tools, competencies, and systems for administrative staff.
Participates in programmatic development, long-range planning and project development.
Manages administrative aspects of the Alternate Pathways to MGH Admissions programs including transfer to other MGB facilities and affiliated instututions.
This individual will serve as a representative for the Department on interdisciplinary and interdepartmental committees and task forces. This position requires discretion and judgment to organize priorities, complete tasks and handle confidential information.
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Qualifications
EducationBachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsExperienceAdministrative experience in a healthcare setting 5-7 years required and Experience in a management or leadership role 3-5 years requiredKnowledge, Skills and Abilities- Proven leadership and strategic management capabilities. - Excellent organizational and problem-solving skills. - Advanced proficiency in office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems. - Exceptional communication, interpersonal, and negotiation skills. - Ability to handle sensitive information with discretion and maintain confidentiality. - Strong analytical skills and the ability to manage complex projects and initiatives.
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Additional Job Details (if applicable)
Physical Requirements
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Remote Type
Onsite
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Work Location
55 Fruit Street
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Scheduled Weekly Hours
40
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Employee Type
Regular
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Work Shift
Day (United States of America)
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Pay Range
$86,611.20 - $126,027.20/Annual
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Grade
8
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EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteranās Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Administrative Manager Senior Ā· Massgeneralbrigham