Administrative Assistant

Position Overview:   

The Administrative Assistant is a pivotal role responsible for ensuring administrative processes are carried out as a function of assisting the Administrative Director with completing daily administrative tasks. This person must be compassionate, a great team player, organized, quick-learning, detail-oriented, and fast-working.

The incumbent is relied upon for ensuring the administrative tasks related to the day-to-day business and administrative function of the company are completed. These functions may include operational coordination with external and internal stakeholders, front and back-office duties, training and orientation of new and existing staff, credentialing of providers and facilities, and logistical support of the medical, clinical, and recovery support teams.

Job Functions:   

• Ensure physical documentation is imported to the Electronic Medical Record (EMR).
• Engage patients in need of assistance with financial agreements, verification of benefits, financial hardship applications, and associated documentation.
• Enter billing records by coordinating with billing staff and ensuring collection efforts for patient fees are completed.
• Filing of administrative physical documentation.
• Assist with regulatory, licensing, and accreditation activities as identified by the Administrative Director or Senior Leadership.
• Assist with ensuring complete credentialing files internally and externally with payers.
• Other clerical work as necessary to ensure effective and accurate filing of business documents.
• Periodic auditing of EMR records.
• Other duties as assigned by management staff.

Development Responsibilities:

·        Assist with development of procedural systems improvement activities.

·        Assists, as requested, with marketing programs & literature development. 

·        Performs other related duties and activities as required.

Qualification Requirements: 

• High school diploma or GED required. 

·        Minimum one (1) years’ experience in an office or health care setting required.

·        If driving for company business, must possess a valid driver’s license.

Competencies: 

To perform this job successfully, an individual must be able to perform each essential function successfully. The requirements listed below are representative of the competencies, skills, and knowledge required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Understanding of modern customer service principles.
• Empathetic communicator.
• Advanced knowledge of office machines and technology.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Ability to collaborate effectively with professionally licensed medical and clinical providers.
• Understanding of electronic medical records and customer relationship management systems.
• Attention to detail and problem-solving skills. 

Language Skills:  

Ability to read, and interpret technical procedures. Ability to write reports, business correspondence, and analyze policies and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Effective English-speaking skill required.

Reasoning Ability: 

Ability to define problems, collect data, establish facts, and draw valid conclusions. 

Computer Skills:    

To perform this job successfully, an individual should have knowledge of Electronic Medical Records; Internet software; Payroll systems; Spreadsheet software and Word Processing software. 

Physical Demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 30 pounds.