Admin Education Support Specialist

*This position is contingent upon contract award*

Job purpose

The Admin Education Support Specialist supports regional-campus students and staff with inquiries, seminar cohorts, enrollment, and related administration.

Duties and responsibilities

• Provide word processing, spreadsheet and presentation development and data entry services using Microsoft (MS) Office or compatible products.
• Answer telephones, e-mails, take and deliver messages.
• Draft written correspondence.
• Provide students with assistance with course enrollments, transfers, acquiring academic transcripts, submitting waiver requests, grade reporting, setting up MarineNet and LMS MOODLE accounts and acquiring course materials.
• Resolve student administrative issues or present student administrative issues to the Regional Director for resolution (e.g., office hour queries, request for phone numbers, etc.).
• Be conversant in the use of MCTIMS in order to enroll and manage students.

Qualifications

Qualifications

• Microsoft Office and MCTIMS proficiency.

Education

• Associate's degree or a high school diploma and five (5) years' professional work.

Years of Relative Work Experience:

• Three (3) years of progressive experience providing administrative support to project personnel.

Clearance:

• Minimum Tier 1 background investigation and Government-access eligibility are required; an active Secret clearance is required before supporting classified events or tasks.