MHE Coordinator

General Job Information:

Job Purpose:Manage the MHE Equipment from end to end. Including all reports, repairs and managing the SOP’s. Setting up service schedules and disciplining staff when non-adherence occurs. Managing the department cost and incident occurrences, to minimize the financial impact and yield better productivity growth.

MINIMUM QUALIFICATION:

• Matric or NQF4 equivalent qualification

PRIMARY RESPONSIBILTIES

ADMINISTRATION

• Monitor FMX system incidents;
• Oversee MHE incidents as per SOP and validated feedback post investigation.
• Documentation, licensing, SHEQ adherence and equipment wellbeing.
• High level FMX reports with a good understanding of statistics to draw trends.
• Manage driver adherence to all SOP’s with regards to MHE.
• Summary reports to management on MHE repair cost and incidents
• Enforce supervisors to adhere to the profile setting and operational procedures.
• Post investigation feedback to management.
• MHE disciplinary tracking and ensure IR manager is updated accordingly
• Licence expiring dates and management thereof.
• Establish the need for driver training;
• Minimize incidents with PTO management and feedback.

PEOPLE MANAGING AND REPORTING

• Manage all MHE supervisors to ensure they perform their duties.
• Report monitoring and bring department to industry standards by growing team to understand what is required of them.
• Attend to all risks and manage the department as per KPI’s set.
• Report all Critical incidents with the urgency it requires
• Feedback to management post investigation with strategy to improve the future occurrences.
• Staff discipline with regards to non-adherence to SOP and driving practice.
• Report weekly and monthly trends to show and validate improvement.
• Conduct regular floor walks with MHE Supervisors to ensure duties are executed.
• Ensure there is ongoing communication with the workshop, with regards to machines in for repairs and keep records.

CLIENT RELATIONSHIP MANAGEMENT

• Establish and build a relationship with client management and workshop.
• Communicate and provide feedback regularly to client and resolve client queries timeously.

COMPETENCIES

• Computer literate (especially on Office )
• Good verbal and written communication skills
• Attention to detail
• Problem solving ability
• Assertiveness
• Strategic planning and organizing skills
• Strong interpersonal and networking skills
• Customer service orientation
• High stress tolerance

OUR CORE VALUES