Team Lead

#EnterTheGame - Activate, coming soon to Melbourne 

TeamLead- Activate Melbourne  

Activate is redefining how the world plays.We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room,you’ll need your reflexes, wits, and a team to beat the challenges -it’s easy to start, hard to beat. 

We’re launching Activate in Australia and looking for TeamLeads
(multiple roles)who will bring our Melbourne venue to life. 

▶️ Press play on this video
to see Activate in action (we promiseit’s worth it). Follow @activategames onTikTok,Instagram, andFacebookto stay locked in. 

Position Overview 

Enter The Role  

Thisisn’t a typical Team Lead role, because Activateisn’t a typical venue. 

As Team Lead,you’ll be the person who keeps the action moving on shift. Reporting to the Store Leader,you’ll support the daily operation of the venue, guide the team, deliver exceptionalcustomerexperiences and step in when challenges arise. 

You’ll lead by example with a positive,problem-solving mindset. Whetheryou’re supporting guests, coaching Game Facilitators, troubleshooting a technical issue or keeping the team organised during a busy session,you’ll play a key role in creating an unforgettable experience. 

Responsibilities / Accountabilities 

Store Operations 

• Team up with the Store Leaderto keep the venue
  runningsmoothlyby guiding Game Facilitators, delegating tasks,andmaking sure the team
  isready for their next challenge  

• Bring the energy!Lead by example by bringing energy, confidence and asolution-minded attitude
  to customer service and team communication 

• Be the go-to problem solver by answering calls and emails,
  troubleshooting bookings and customer requests, and resolving complaints (escalating to the Store Leader as needed) 

• Handle the financial and administrative tasks with precision, including check-in overrides,reconciliations, invoices, and payments  

• Welcomeeach player and help create memorable experiences from check in to game completion. 

• Ensure players understand how to play, have fun, and get the mostout oftheirActivate experience. 

• Keepteam members and players in the loop onfacility and game room status andchampion
  Activate’s programs and standards along the way. 

• Know aboutActivate programs, promotions and initiatives and share relevant updates with the team and customers. 

• Support corporate groups,events and special experiences. 

Team Leadership 

• Show new team membersthe ropes through onboarding,training and coaching, and set them up to hit the ground running. 

• Be the first point of contactwhen operational challengespop upduringthe shift. 

• Keep on top of inventory processes, including equipment,merchandise and operational supplies. 

• Manage customer escalations during shifts, using sound judgement to resolve issues independently whereappropriate, while promptly escalating complex matters to the Store Leader and ensuring outcomes are communicated and followed through. 

Maintenance,Technology and Inventory 

• Troubleshoot game rooms,equipment and technical issues as they arise, keeping the action moving. 

• Ensure rooms are operational,clean and ready for the next group of players. 

• Complete basic maintenance tasks and support venue upkeep whenrequired. 

• Work with the Store Leader toidentify maintenance requirements and escalate issues appropriately. 

• Help ensure company standards are followed across the venue. 

• Provide feedback and insights to the Store Leader to continuously improve operations. 

Qualifications / Relevant Experience  

• Demonstrated experience in a customer facing environment such as entertainment, hospitality, retail,fitness or venues.  

• Experience leading teams and managing day to day operational requirements.  

• Strong communication and relationship building skills, with the confidence to engage with individuals and groups, provide clear directions, and deliver engaging briefings to customers and team members asrequired. 

• Ability to manage competing priorities in afast-paced environment.  

• Practicalproblem-solving mindset with confidence troubleshooting issues.  

• Comfortable working with technology and learning new systems.  

• Comfortable using basic hand tools and undertaking minor repairs.  

A technical background is not required.We’re looking for someone who is curious, capable and enjoys figuring things out. 

Perks That Power Our People 

• Be part of launching a global entertainment brand in Australia.  

• Real ownership from day one, including the venue,team and customer experience.  

• Structured training across Activate technology,operations and customer experience.  

• Support from a global network of Activate leaders.  

• Employee discounts and free game play.  

• A fun, dynamic and energetic working environment.  

• Opportunities to grow with Activate as we expand across Australia. 
  

Sound Like You? 

Ifyou’re ready to lead a team, build something from the ground up and help create unforgettable experiences for customers,we’d love to hear from you. 

Apply with your CV and tell us the best gameyou’ve ever played. 

Activate is an equal opportunity employer. We celebrate energy in all its forms and encourage applications from people of all backgrounds,identities and experiences.