Senior Performance Engineer / Customer Success Manager (all genders)

Accure

🇺🇸 United States

On-site

Manager or above

2 months ago

BESS

2 months ago

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Batteries are a key element of our clean energy and mobility future. ACCURE makes batteries safe, reliable, and sustainable through the power of the cloud. Using our highly scalable monitoring and optimization platform, we drastically improve the performance of batteries in grid storage systems around the world.
Our mission: Safe, efficient, and sustainable batteries for a clean energy future.

To do this, we need passionate builders and storytellers. At ACCURE, people with diverse backgrounds work together on our common vision of a clean energy future. We value passion and humbleness and are looking for highly motivated individuals to join our fast-growing international team.

Own performance: Take end-to-end ownership of battery performance for a portfolio of grid-scale BESS customers on our Predictive Battery Analytics Platform.
Turn insight into action: Interpret analytics results, identify what matters, and translate findings into clear, actionable recommendations for customers.
Deliver business value: Understand each customer's business case and ensure our insights deliver real value to their business model.
Customer interface: Act as the trusted, customer-facing technical expert, presenting results and shaping customers' operational decisions.
European bridge: Act as the main interface between US customers and ACCURE's European Performance Engineering and technical teams.
Shape the roadmap: Help shape the product roadmap by working closely with our engineering and analytics teams and feeding back field learnings.

Battery expertise: Solid understanding of lithium-ion battery behavior, degradation, and safety in grid storage (BESS) applications.
Analytics interpretation: Ability to interpret analytics results and translate them into clear business impact for customers.
Commercial acumen: Strong ability to understand customer business cases and connect technical findings to business outcomes.
Diagnostic mindset: Proven ability to investigate complex technical problems and communicate root cause clearly.
Experience: 5+ years in energy storage or a related technical role; minimum 2 years of customer-facing experience; experience in the BESS industry highly preferred.
Communication: Confident, customer-facing communicator who presents technical findings clearly to customers and cross-functional stakeholders in English.
Location: You're based in the US (West Coast or Central preferred) and have a valid work permit.

Impact: Significant impact on product direction at a pivotal stage in the company's commercial model.
Work-life balance: Trust-based, flexible working hours and generous paid time off.
Compensation: Performance-based compensation plan (range depending on experience level).
Remote or office based: Work remotely from anywhere in the US, ideally West Coast or Central time zones.
Company events: Two 5-day company onsites per year.
Green future: A job that shapes the future and turns our planet greener one battery at a time.

Senior Performance Engineer / Customer Success Manager (all genders) · Accure

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