IL
Accounts Receivable Representative III
ICONMA, LLC
- 🇺🇸 United States
- On-site
- 11 hours ago
- ERP
- EHR
- EMR
- Outlook
- Excel
- Pivot Tables
- VLOOKUP
11 hours ago
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email or chat.
- Resolve customer issues and complaints efficiently while maintaining a positive attitude.
- Collaborate with other departments to resolve complex issues.
Requirements:
- Core Technical Skills
- General accounting knowledge – Understanding of accounting principles, debits/credits, and the AR process.
- Billing & collections experience – Hands-on experience generating invoices, applying payments, and managing past-due accounts.
- ERP/software proficiency – Familiarity with platforms like Waystar, Instamed, Availity, WellSky (our current billing system), or other EHR/EMR systems and comfort with Teams, Outlook, and Excel (pivot tables, VLOOKUPs).
- Payment identification – Ability to reconcile accounts and research unapplied or misapplied payments.
- Knowledge of aging reports – Experience working/monitoring AR aging and identifying collection priorities and denial or problematic trends.
- Experience with Home Health billing is a plus.
- Analytical & Problem-Solving Skills
- Ability to identify discrepancies between invoices and payments.
- Strong reconciliation skills to resolve mismatched balances (for example, discrepancies in contractually agreed rates vs. true payments/contractual).
- Comfort investigating chargebacks, short-pays, and customer disputes.
- Communication & Relationship Management
- Professional communication – Skilled in written and verbal communication with customers/patients, operations, and internal teams.
- Negotiation skills – Ability to tactfully collect overdue payments without damaging provider/payer relationships.
- Customer service orientation – Balances firmness in collections with maintaining positive relationships.
- Attention to Detail & Organization
- Highly detail-oriented in working claim denials, disputes, or other claim related issues. Thorough with noting accounts and aging.
- Ability to manage high-volume AR without errors.
- Strong organizational skills to prioritize accounts based on aging or risk.
- Soft Skills & Work Ethic
- Dependability – Cash flow depends on consistent follow-through.
- Persistence – Stays on top of overdue accounts while following company policies. Investigates accounts/claims thoroughly and willing to go the extra mile to collect payment.
- Integrity – Handles sensitive financial data securely and ethically.
- Adaptability – Can adjust to new systems, policies, or AR processes.
- Industry-Specific Knowledge - Healthcare
- Familiarity with insurance billing, denials, and EOBs.
- Some experience with contracting, or understanding contract language, Single Case Agreements, or Letters of Agreement.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Accounts Receivable Representative III · ICONMA, LLC