Accounts Receivable Rep

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

Scheduled Weekly Hours:

We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

Emplify Health by Gundersen is seeking an Accounts Receivable Rep to join our Customer Financial Service team! If you are someone with strong customer service, enjoy meaningful work, and are detail oriented, this is the position for you!

What's Available:

• 1.0 FTE (80 hours bi-weekly), Full-time
• Starting pay of $18.63/hr + more for experience!
• Monday - Friday between 7:00am - 6:00pm (8-hour shifts)
• Full on-site position
• Location: La Crosse, WI

What you will get:

• Starting wage of $19.05/hr + more for experience!
• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Career Growth/CDC - Growth opportunities and access to Emplify Health’s Career Development Center to help you navigate your career

What You Need:

• High School Diploma or equivalency
  Successful completion of defined core competency testing for Accounts Receivable Representatives.
• 1 year work experience, preferably working in a medical facility, insurance company or office setting.

What You'll Do:

• Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines.
• Create cost estimates for patients and assist with any follow up questions
• Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances.
• Document all actions taken on patient accounts within the billing system and review accounts for discrepancies.
• Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA.
• Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues.

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contactHR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer