Accounts Receivable Escalations Analyst

Key Responsibilities:

• Preparation of demand letters, termination letters and final collection notices for Senior Care accounts, QuickMar, Pharmacy and other streams of business as needed.
• Investigation and analysis of various customer scenarios.
• For escalated customers, update and maintain accurate customer files with all applicable correspondence and report to AR Escalations Manager on status as required.
• Support the AR Escalations Manager with assisting in developing payment plans and solutions to collect outstanding balances and assist in managing required communications externally and internally associated to these accounts. 
• Supporting collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with customers regarding collections issues, actions, payment inquires and invoicing.
• Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
• Communication with customers within assigned portfolio regarding collections issues, actions, payment inquires and invoicing
• Recognize billing issues through research and regular reconciliation.
• Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
• Compilation and provision of invoice copies, credits and unapplied payment details, as required. 
• Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
• Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
• Participate in conference calls with customers and internal partners supporting recovery of past due invoices for small dollar accounts on AR Digital team and AR Escalations as needed.
• Onboarding support of new team members including coordination of any co-op assignments within the team with coordination of the AR Escalation Manager.
• Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR Escalations and AR Digital Teams.  

Required Experience:

• Must possess a high level of moral judgment for handling confidential information and monetary transactions.
• Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions.
• Effective attention to detail and high degree of accuracy managing reconciliations.
• Strong communication skills (both verbally and in writing) are essential, including the ability to confidently discuss disputes and deductions with internal teams and external stakeholders. 
• Must be a team player and have the ability to effectively work within a strong cross functional environment.
• Demonstrated experience championing change in a fast-paced environment.
• Experience coaching within a diverse team and in a business to business environment.
• Sound analytical thinking, planning, prioritizing and execution skills.
• Excellent computer skills with a strong working knowledge in Microsoft Word and Excel.
• Working understanding with the US Health Care system - would be a benefit.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $56,000 - $62,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.