Account Manager

Job Overview

We’re hiring an Account Manager to lead investor relationships across the full journey, from first contact to onboarding and post-investment support. This is a hybrid role combining elements of sales and customer success. You’ll own the investor experience end-to-end, working closely with our leadership and tech teams to ensure every investor feels confident, informed, and fully supported.

What You’ll Do

• Own the full investor journey, from initial outreach to onboarding, investment, and post-investment follow-up

• Handle inbound leads and conduct outbound outreach via WhatsApp, phone, and email and socials.

• Schedule and lead intro/demo calls to explain Deed’s platform and guide first-time investors

• Guide investors through registration and KYC, ensuring timely and complete onboarding

• Respond to questions around platform use, investment process, income, and timelines

• Maintain detailed records of lead status, activity, and follow-ups using HubSpot CRM

• Re-engage cold or inactive leads and identify drop-offs in the funnel

• Support investor communications around new property launches, updates, and investment events

• Share feedback and insights from investors with leadership to improve product and operations

• Monitor and report on key metrics such as lead-to-KYC and lead-to-investment conversion

You’re a Great Fit If You...

• Are fluent in English (Arabic and French are a strong plus)

• Have 2–4 years of experience in sales, account management, or customer support, preferably in fintech, PropTech, or regulated financial services

• Have hands-on experience with KYC processes and a working knowledge of AML/compliance requirements

• Are confident leading calls and managing conversations with prospective investors

• Are highly organised, responsive, and proactive in solving problems

• Understand how to build trust in regulated, investment-related environments

• Are comfortable using tools like HubSpot, Intercom, and WhatsApp professionally

• Want to be part of a fast-moving startup where your work directly impacts business growth

What You’ll Get

• A high-impact role in one of Dubai’s most innovative PropTech startups

• Real ownership of investor relationships and a clear path to grow your career

• Close collaboration with leadership and full visibility across departments

• Competitive salary and performance-based incentives