Account Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As account manager, you act as the primary local link between regional clients and the main corporate organization, driving retention, satisfaction, and organic growth without daily in-person supervision from headquarters. Your portfolio can be either HQ or non-HQ customers.

Position Dynamics: you act as a hybrid of a high-level salesperson, a program manager, and a trusted advisor bridging the client and internal cross-functional teams.

What you'll do

• Account Planning: Build and execute written, multi-year strategic joint plans tailored to each major customer’s business goals.
• Executive Engagement: Cultivate trusted relationships with senior stakeholders and decision-makers at the client organization.
• Revenue Growth: Identify and close cross-selling and upselling opportunities within existing accounts to meet expansion targets .
• Internal Coordination: Lead virtual or cross-functional internal teams (product, support, delivery) through influence to ensure seamless solution delivery and issue resolution.
• Governance & Review: Conduct regular business reviews (QBRs) and track performance metrics to demonstrate ongoing ROI and strategic value.

What we're looking for

• Stress resistant & multi-tasker
• Excellent time-management and priority setting
• Being capable of identifying opportunities, and drive the execution of them considering GBT’s targets and priorities
• Good relationship management
• Understanding well GBT’s eco-system (operationally / product suite / OBT’s and who they connect to each other)
• Autonomous as team player
• Structure is key
• Will to win mentality

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefitsare tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you wantwhen the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult theAmex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!