Account Manager – Domestic Staffing

Title:Account Manager- Domestic Staffing
Experience: 8–12 Years
Location: Noida
Employment Type: Full-Time

About the Role

We are looking for an experienced Account Manager to manage and grow a key enterprise client account. The ideal candidate will have strong experience in account management, client relationship management, delivery operations, and team leadership, with a proven ability to manage client expectations and drive account performance.

The role will be responsible for managing day-to-day account operations, ensuring effective delivery, leading internal teams, maintaining strong client relationships, identifying new opportunities, and contributing to overall account growth.

Key Responsibilities

• Own the overall client relationship and serve as the primary point of contact for the account.
• Build and maintain strong relationships with key client stakeholders and understand their business requirements.
• Manage account delivery and operational performance to ensure requirements are fulfilled effectively and on time.
• Lead and manage internal teams supporting the account, ensuring accountability, coordination, and performance.
• Work closely with delivery and operations teams to ensure timely execution of client requirements.
• Monitor account performance, identify challenges, and drive timely resolution of issues.
• Understand new client requirements and coordinate internally to ensure effective delivery.
• Identify opportunities to expand existing engagements and contribute to account growth and revenue development.
• Conduct regular account reviews and provide updates on performance, challenges, opportunities, and action plans.
• Ensure adherence to agreed processes, SLAs, compliance requirements, and client expectations.
• Track key account metrics and work toward improving delivery quality and client satisfaction.
• Act as a bridge between the client and internal management, ensuring clear communication and smooth execution.
• Manage escalations and work with relevant teams to resolve issues efficiently.
• Support senior management with account strategy, forecasting, growth planning, and client updates.

Required Qualifications & Experience

• 8–12 years of relevant experience in account management, staffing, IT services, workforce solutions, or a similar client-facing environment.
• Proven experience in account ownership, delivery management, and team management.
• Strong client relationship and stakeholder management skills.
• Experience managing enterprise-level clients and multiple priorities.
• Strong business development and account growth mindset.
• Excellent communication, negotiation, presentation, and problem-solving skills.
• Ability to work effectively with senior client stakeholders and internal leadership.
• Strong understanding of operational processes, SLAs, account metrics, and delivery management.

Preferred Skills

• Prior experience in the staffing / IT staffing / workforce solutions industry.
• Experience managing large enterprise accounts.
• Experience managing and developing teams.
• Strong analytical and reporting skills.
• Ability to identify client needs and convert them into growth opportunities.

Key Success Measures

• Strong client relationship and satisfaction.
• Consistent and timely delivery against requirements.
• Effective team and operational management.
• Account retention and growth.
• Identification and conversion of new business opportunities.
• Timely resolution of escalations and operational challenges.