Account Manager

Purpose of the Job

The Account Manager will have need consultancy experience, with a proven track record for developing clients, building relationships and converting opportunities.  Preferably have experience in campaign management, creative services, promotional items, print knowledge and will have a passion for exceptional campaign delivery.

A ‘self-starter’ with excellent communication, stakeholder management and organizational skills. This role requires skillset that will be able to execute a combination of pitch delivery, strategic planning as well as driving operational strategy.  Someone with the ability to question the norm and think outside the box.

Key Responsibilities

• Ensure production orders are delivered timely, to specification, and has met our quality specifications and client contractual obligations
• Providing technical input and advice on projects as required to achieve high quality standards
• Advise on technical specifications and best methods of production to deliver quality, savings and innovation to the client
• Work with the internal team members or external partners to coordinate production and delivery schedules, product specifications, quotations and billing
• Developing effective growth strategies and managing the opportunities for clients
• Conduct WIP meetings and provide actual situation feedback to RAD directly.
• Making key account decisions and exploring new commercial opportunities with clients
• Engaging key client stakeholders to drive commercial, innovation & process improvement plans
• Proactively looking for the best way of maximizing delivery for the brand and driving new opportunities with our Clients
• Driving new revenue channels through influencing of current clients
• Meet or exceed the KPI’s as documented in the client contract & the client services team
• To maintain the Company’s reputation on excellence in account delivery.
• Drive and influence the key briefs from clients by showing a clear understanding of their business objectives, to deliver the right execution requirements and cascade information effectively
• Deliver and manage a ‘client pulse’ program that provides regular and structured client feedback
• Manage internal workflow, including data entry on internal system and required software.
• Build team camaraderie and apply best practices in conjunction with wider HH Operations group and encourage knowledge sharing.

Knowledge, Skills + Experience

• Must have at least 5 years in print, event / campaign management, promo items procurement essential.
• Led and enacted change with clients
• Handled large-scale projects and work with multiple stakeholders
• Effectively bilingual in Korean and English
• A good understanding of the print industry and production work，rich experiences on branded merchandiser, barware products and glassware .
• Familiar with S.Korea market and business models, capable to fit for S.korea speed.
• Someone who will ‘roll their sleeves up’ and won’t have a sense of hierarchy.
• A can-do mentality and ability to make tricky projects happen with a skill for collaboration. Ambitious and hungry for improvement.
• Commercially savvy, confident in conversations around scopes, project fees, and profitability.
• Help to improve and optimize methods of working with teams, supporting and driving a performance based culture
• Must excel in communication skills; written reports for internal review; client-facing presentations; confident speaking ability; clear language in emails, action-oriented internal presentations.
• Is comfortable analysing and interpreting financial data and produces accurate reports
• Works collaboratively with others in pursuit of team goals

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