Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Job Summary

The Account Manager is responsible for developing and managing strategic relationships with hotel partners within the Bedbank division to ensure the company remains the preferred wholesale distribution partner. This role focuses on negotiating competitive rates, inventory availability, and value-added agreements that drive profitability, room night production, and market share growth. The Contract Manager manages an assigned hotel portfolio, analyzes commercial performance, identifies opportunities, mitigates contractual risk, and represents the company professionally across supplier interactions and industry events.

Key Responsibilities

• Manage and develop relationships with an assigned portfolio of hotel partners.
• Negotiate hotel contracts, rates, inventory allocations, promotions, and special offers to maximize commercial performance.
• Communicate and promote the company's strategic objectives and preferred partner value proposition to hotel suppliers.
• Monitor, analyze, and interpret weekly and monthly performance reports to identify opportunities for revenue, profitability, and room night growth.
• Build and maintain strong supplier relationships through regular communication, including face-to-face meetings and virtual interactions.
• Influence hotel partners to participate in promotional campaigns and preferred contracting agreements that enhance market positioning.
• Analyze and evaluate contracting opportunities to secure the most advantageous commercial terms for the business.
• Monitor risk-related contracts and make informed decisions to minimize commercial losses and protect profitability.
• Represent the company at industry events, trade shows, networking functions, and supplier meetings to strengthen market presence and supplier engagement.
• Collaborate with internal stakeholders and management to support commercial objectives and destination growth strategies.

Required Skills & Experience

• Strong analytical and reporting skills with the ability to interpret data and identify business opportunities.
• Proven negotiation skills and the ability to build and maintain strong supplier relationships.
• Demonstrated ability to work independently and make sound commercial decisions.
• Proactive problem-solving and decision-making capabilities.
• Advanced proficiency in Microsoft Excel and other business applications.
• Strong communication, presentation, and stakeholder management skills.
• Ability to engage effectively with senior-level management and external partners.
• Results-oriented mindset with a proven track record of achieving commercial targets.
• Strong knowledge of the assigned destination market and hotel supplier landscape.
• Minimum 2 years of experience working within the assigned destination or relevant travel, hospitality, or contracting environment.
• Associate Degree or equivalent higher education preferred; alternatively, a combination of relevant education and 2-3 years of related experience.
• High School Diploma or GED required.
• Excellent written and verbal English communication skills, including the ability to present information effectively to customers, suppliers, and internal stakeholders.
• Self-motivated, determined, and commercially driven with a strong "can-do" attitude.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.