Account Manager

Brand+Aid is proud to be an equal-opportunity employer that values the diversity of all of our employees. We are as passionate about our brands as we are about creating a working environment centered around respect and inclusion. Our goal is for everyone to contribute, and career advancement is based on merit. We want everyone to reach their full potential!

Responsibilities: 

•  Communicate with clients to understand needs, address questions and move through the sales process. 
•  Build relationships with clients based on trust and respect. 
•  Collaborate with internal departments to facilitate client needs fulfillment. 
•  Collect and analyze data to learn more about the client’s customer base and consumer behavior in general. 
•  Keep accurate and current account notes using the company's CRM and messaging software. 
•  Maintain updated knowledge of company products and services. 
•  Resolve complaints and prevent additional issues by helping improve Company processes. 
•  Identify industry trends. 
• Set quarterly meetings with clients and attends other client meetings as requested. 
• Act as a client advocate with a focus on improving the buyer experience. 
• Attend vendor meetings as requested via Zoom or Google Meet. 
• Work closely with the client base to understand their timelines and priorities.
• Ensure client projects are on track, will meet all applicable timelines, and that sales goals are met or exceeded. 
• Meet and exceed monthly, quarterly, and annual sales and margin goals.

Required Skills/Abilities: 

•  Excellent verbal and written communication skills. 
•  Excellent interpersonal and customer service skills. 
•  Excellent sales and customer service skills. 
•  Excellent organizational skills and attention to detail. 
•  Excellent time management skills with a proven ability to meet deadlines. 
•  Strong analytical and problem-solving skills. 
•  Strong supervisory and leadership skills. 
•  Ability to prioritize tasks and delegate them when appropriate. 
•  Ability to function well in a high-paced and, at times, stressful environment.
•  Proficient with Google Suite, Excel, and related software. 
• Familiarity with Commonsku is preferred. 

Education and Experience: 

•  A bachelor's degree in business or a related field is preferred. 
•  3-5  years experience in the promotional products space.
•  Excellent leadership, interpersonal, motivational, and communication skills.
•  Strong analytical, decision-making, and problem-solving skills. 
•  Innovative and entrepreneurial mindset. 
• Successful track record of hitting and exceeding monthly, quarterly, and annual sales targets. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times.

Before you apply - experience in the promotional products industry is required for job consideration.