Account Manager

Account Manager

We are seeking an experiencedAccount Manager to join our team. This is a pivotal position responsible for managing customer jobs from estimating and order entry through production, delivery, and invoicing.

The ideal candidate will have experience in the printing industry, a strong sense of urgency, excellent organizational and communication skills, and the ability to effectively prioritize multiple jobs and deadlines in a fast-paced production environment.

Duties and Responsibilities

Our MIS software is fully integrated from estimating through job entry, scheduling, production, and invoicing. The Account Manager will be responsible for coordinating jobs throughout this process.

Estimating

• Prepare estimates, including multiple options when appropriate.
• Obtain pricing from outside vendors as needed.
• Develop estimates that serve as accurate job plans.
• Review specifications to ensure all necessary information is included before production begins.

Order Entry and Job Management

• Prepare estimates for conversion into jobs.
• Convert estimates into jobs and enter all required shipping and delivery information.
• Clearly document customer requirements and important job information on job tickets.
• Load files for production and release job tickets into production.
• Coordinate jobs through the shop from order entry through completion.
• Update job notes, statuses, and dates to accurately reflect current job progress.
• Participate in the daily production meeting.
• Send proofs between customers and production, both electronically and physically.
• Update job ticket information as changes are made.
• Enter change orders as needed.
• Rework estimates and reconvert them into jobs when specifications or quantities change.
• Communicate changes to Purchasing, Scheduling, and Production when necessary.
• Monitor jobs closely to identify potential issues and address them before they impact deadlines.

Purchasing and Vendor Coordination

• Contact and communicate with vendors regarding outside purchases and complete buyout jobs.
• Obtain vendor pricing and lead times.
• Prepare and send purchase orders as needed.
• Follow up with vendors to ensure materials and services are received on schedule.

Invoicing

• Review completed jobs for accuracy.
• Send invoice approval to the Accounting Department before invoices are posted.

Communication

Communicate effectively with customers, vendors, sales, production, purchasing, scheduling, and accounting through:

• Email
• Phone
• Face-to-face communication
• Internal MIS software and job tickets

Work Schedule

Monday–Friday, 8:00 AM–5:00 PM

This position requires consistent availability during normal business hours and active participation in the daily production workflow.

Qualifications

Qualifications and Characteristics of a Winning Candidate

• Previous experience in the printing industry preferred.
• Strong sense of urgency and follow-through.
• Excellent prioritization and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to manage multiple jobs and competing deadlines.
• Efficient computer skills.
• Microsoft Office experience.
• Ability to work independently while also working effectively with a team.
• Ability to remain organized and calm in a fast-paced production environment.
• Strong problem-solving skills and the ability to make decisions when circumstances change.

Bonus Points

• Previous experience using an MIS software system, specifically EFI PACE.
• Previous experience with estimating and/or print production.
• Strong character, integrity, and dependability.
• Proficiency in Microsoft Excel and Word is a plus.
• Mac experience.

Compensation

Pay range is dependent upon experience and qualifications.