Account Manager

Duties/Responsibilities:

• Sales – provide solicited and unsolicited estimates for various print jobs and maintain in contact with repeat customers and foster relationships to create new customers
• Pricing – maintain compliance with pricing and profitability rules
• Customer service – maintain proper customer correspondence via email, phone and in person for communication of current jobs, future relations, and issue resolution
• Customer service - Ensure order fulfillment, collection of payment and invoice management
• Workflow – Ensure established workflow process is maintained and required steps are completed
• Orders – Follow workflow process to ensure order fulfillment, collection of payment and invoice management
• Organization – follow company protocol and established file structure to create and maintain usable digital customer records
• Expertise – Continuous growth of knowledge and expertise in apparel design and promotional item marketing
• Vendor management – maintain current vendors and create new vendors item fulfillment
• Safety – follow best practice and documented safety protocols
• Support - Assist other team members with various tasks, as needed, performs other related duties as assigned

Required Skills/Abilities:

Excellent verbal and written communication skills

• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software

Education and Experience:

Two years related experience in sales and marketing preferred

Physical Requirements:

Ability to travel in Greater Mobile and communicate with business owners and target customers in social settings, networking events, and customer visits

Prolonged periods of sitting at a desk, working on a computer, and speaking on a phone

Must have own transportation

Must be able to lift up to 15 pounds at times.