Account Executive

What We Need 

Corpay is currently looking to hire an Account Executive within our Stored Value Solutions (SVS) division. This position falls under our Client Services line of business and is located in Vancouver, Canada. In this role, you will deliver the highest level of customer service to a portfolio of clients. You will report directly to VP Operations and regularly collaborate with Account Manager/s and other teams/departments.

How We Work 

As an Account Executive, Corpay will set you up for success by providing: 

• Assigned workspace in the Vancouver office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities 

• Providing Management Information in a clear and concise format to enable weekly/monthly reports/meetings to be completed.  High level of attention to detail.  Deadlines to be met for every request.
• Undertaking first line support to customers.  Provide excellent customer service whilst proactively resolving all queries. Monitor and complete to successful resolution whilst keeping the Account Manager/s appraised.
• Progressing customer enquiries in relation to invoice queries and card production to resolution in a timely manner.
• Documenting all client engagement, issues and actions. Review and analyse data to identify trends and proactively seek long term solutions.
• Working with the Account Manager to ensure all Service Levels Agreements are met to ensure the highest level of customer service.
• Ensuring a collaborative relationship with all internal and external stakeholders.
• Maintaining up-to-date knowledge of SVS’ current product offerings, processes and strong awareness of industry developments/trends.
• Delivering reports training to clients when appropriate.
• Ensuring you actively participate in monthly team meetings.
• Travelling may be required occasionally.  Occasionally, position may be required to work outside of normal business hours.
• Performing additional duties and special projects as delegated.

Qualifications & Skills 

• Minimum 3+ years customer facing experience with proven track record of outstanding customer service, successful relationship building and development
• Demonstrate excellent interpersonal skills, with an ability to build strong relationships, in person, by phone and e-mail
• Passionate about delivering high client satisfaction with an ability to adapt to different client cultures
• Able to deliver difficult information to clients in a positive, constructive way
• Ability to work alone with minimal assistance
• Business and personal integrity that will reflect favorably on the company both internally and externally
• Strong communication, time management and organisational competencies are necessary to maintain customer satisfaction.
• An ability to multitask will prove vital
• Driven to ‘go to the extra mile’ to deliver the best possible customer service
• Microsoft Office especially advanced Excel proficiency is mandatory

 Benefits & Perks 

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The expected salary range for this position is CAD $55,000 – $60,000, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided. 

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