Account Coordinator - AU

About Blys:

Imagine a world where you could get the best services and products in wellness delivered to you with the tap of a button. That’s what we’re building at Blys.

We are on a mission to improve the quality of life and overall happiness for people around the world by providing easy access to wellness & self-care. We bring the best treatments to your door, by seamlessly connecting you to qualified & independent professionals in wellness, fitness and beauty.

This also means empowering self-employed professionals to create flexible, safe and reliable income opportunities for themselves who earn millions of dollars every year through our platform.

With over 30,000 5-star ratings and a community of 100,000 customers, Blys is a leading global booking platform for mobile / in-home wellness services, currently available in Australia, New Zealand, United States and United Kingdom.

Role Overview:

We are seeking a motivated and results-driven Account Coordinator to join our dynamic team. In this role, you will serve as a bridge between clients and providers, ensuring smooth operations and exceptional customer experiences. You will be responsible for managing client relationships, processing bookings, and maintaining a strong connection between our service providers and clients. The ideal candidate is customer-focused, detail-oriented, and passionate about wellness and self-care.

WorkingHours: 3:45 AM- 12:45 PM( AU timezone )

Responsibilities

• Make phone calls and respond to emails to assist clients with enquiries, updates, and resolutions.
• Process and place bookings efficiently, ensuring all details align with client preferences and provider capabilities.
• Gather client feedback post-service to identify areas of improvement and ensure satisfaction.
• Maintain strong relationships between clients and service providers, addressing any issues or concerns promptly and professionally.
• Conduct contact sessions to onboard and engage additional clients, ensuring continued business growth.
• Regularly update the company’s knowledge base and Help Centre to reflect accurate and relevant information.
• Work closely with internal teams, including marketing, customer service, and operations, to ensure seamless service delivery.
• Address client and provider concerns effectively to uphold the company’s service standards.
• Prepare reports, manage records, and assist with various administrative tasks as required.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience of a minimum of 2 years in account management, customer service, or coordination roles.
• Excellent interpersonal and communication skills (both written and verbal).
• Strong organisational and time-management abilities.
• Proficiency in Google Apps; familiarity with CRM tools is a plus.
• High level of professionalism, reliability, and problem-solving skills.
• Ability to work independently and collaboratively in a team setting.

Hiring process & next steps:

If this is you, we want to hear from you! 

• Apply now with your resume and cover letter (strictly no agencies)
• We’re passionate about wanting to attract the very best, which means a rigorous and competitive hiring process.
• We aim to find talented team members and work with them for a long time.
  

Our hiring process is:

• Review of your application
• Initial Interview
• Assessment
• Final Interview
• Offer
• Formalise with a permanent full-time contract and welcome you to Blys!

Why you should join Blys

• Fast-growing global company with excellent growth opportunities
• Mission-led company - we want to change the world!
• World-class team - be part of a young and dynamic team of A+ players
• Rewarding work - interesting & challenging problems to solve
• Fun & open culture - we love having fun, learning new things and helping each other excel
• Positive company outlook - well-funded, profitable and growing fast
• Significant influence on company direction and performance - working closely with an experienced team
• Competitive remuneration package
• Balanced work hours
• Five - day work week
• Fun team events including company trips
• A chance to make a real IMPACT on 100,000+ actual customers - your work will change lives!