Account Coordinator

About the Role

We are seeking an Account Coordinator to join a growing Ads Account Management team supporting the execution and delivery of advertising campaigns. This role plays a critical operational function in ensuring campaigns launch successfully and run smoothly throughout the full campaign lifecycle.

The ideal candidate has early-career experience within digital media or advertising operations and is highly organized, detail-oriented, and comfortable coordinating across multiple internal teams and external partners. This role provides hands-on exposure to campaign workflows, billing processes, and cross-functional collaboration within a high-volume advertising environment.

Key Responsibilities

1. Complete and manage internal campaign intake documentation, including Order Intake and Creative Upload forms.

2. Submit and manage JIRA tickets with Ads Operations and vendor teams to support campaign execution.

3. Coordinate asset collection and confirm trafficking readiness prior to campaign launch.

4. Escalate execution blockers, delays, or operational risks as needed.

5. Manage JIRA tickets related to invoicing, credits, and rebills.

6. Track ticket progress and coordinate resolution with Revenue Accounting and Ads Operations Demand Management teams.

7. Own the month-end billing process for assigned accounts.

8. Serve as the primary point of contact for billing-related client communications and programmatic activation with Account Manager oversight.

9. Manage administrative client communications such as campaign screenshots and delivery confirmations.

10. Escalate delivery or pacing concerns identified through internal reviews or client feedback.

11. Build strong working relationships with client and agency partners to support campaign success.
    

Required Skills & Experience

● 1–3 years of experience in Account Coordination, Sales Planning, or Account Management support within digital media
● Experience working with CRM, OMS, or ad serving platforms
● Working knowledge of Direct IO, Programmatic Guaranteed, and PMP advertising
● Strong organizational skills and attention to detail
● Ability to manage multiple deadlines and stakeholders in a fast-paced environment
● Clear written and verbal communication skills
● Ability to identify operational issues and escalate appropriately

Preferred Skills

● Experience within video advertising or streaming media environments
● Familiarity with advertising measurement and verification vendors such as Nielsen, ComScore, IAS, DoubleVerify, or Kantar
● Experience working with JIRA or other ticketing/workflow management systems
● Exposure to campaign billing or revenue operations processes