Account Coordinator, Ads

About the Role

This is a hands-on, tactical contract role on the Ads Account Management team at a major streaming and connected-TV (CTV) advertising organization, supporting a high-volume automotive book of business. Campaigns are fragmented and move fast, so the focus here is operations and coordination: keeping systems accurate, JIRA tickets moving, billing clean, and launches on track.

The ideal candidate brings one to three years of experience in digital media account coordination or sales planning, ideally at a publisher with a video advertising focus. You communicate proactively, handle feedback well, and stay organized when multiple deadlines are competing for your attention at once.

Key Responsibilities

1. Complete internal intake forms including order intake and creative upload forms
2. Create insertion orders and upload them into internal systems
3. Submit and manage JIRA tickets with Ads Operations and vendor teams
4. Coordinate asset collection and confirm trafficking readiness ahead of each launch
5. Escalate executional blockers or delivery concerns to the appropriate partners in a timely way
6. Own the creation, submission, and resolution tracking of JIRA tickets for invoicing, credits, and rebills
7. Drive the month-end billing process for assigned accounts in close partnership with Revenue Accounting and Ads Operations
8. Support the account management team and Account Coordinator team lead with cross-functional follow-through across a fast-moving book of business

Required Skills & Experience

• 1 to 3 years of experience in sales planning, account coordination, or account management support within digital media, preferably at a publisher with a video advertising focus
• Experience managing a high-volume, multi-campaign workload under tight deadlines
• Hands-on experience with CRM, OMS, and/or ad serving platforms
• Strong organizational skills and sharp attention to detail
• Sound judgment in escalating issues before they become blockers
• Proactive communication style with partners and stakeholders

Preferred Skills

• Automotive advertising experience or familiarity with fragmented campaign structures
• Full campaign lifecycle experience from planning through billing
• Working knowledge of Direct IO, Programmatic Guaranteed, and PMP advertising
• Familiarity with research and verification vendors such as Nielsen, Comscore, IAS, DoubleVerify, or Kantar