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Account Coordinator

GSS Construction & Oilfield Supply
  • 🇺🇸 United States
  • On-site
  • 15 hours ago
  • $22 – $27 / hour
  • NetSuite
  • ERP
  • Health insurance
  • Pension
15 hours ago
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Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
ACCOUNT COORDINATOR - Inside Sales / Order Coordination


ROLE PURPOSE

Owns the internal coordination of customer orders from initial request through accurate entry, sourcing, status communication, fulfillment coordination, and issue resolution while supporting profitable sales and a reliable customer experience.

|Primary ownership | Customer communication, order entry and accuracy, internal order coordination, authorized sourcing, status follow-up, and sales support
|Works closely with | Outside Sales, Purchasing, Inventory, Service Representatives, Field Specialists, Fabrication, Credit/Accounting, and branch management 

ESSENTIAL DUTIES

·      Respond promptly and professionally to customer calls, emails, walk-ins, and internal sales requests.·      Clarify the customer's application, item, quantity, timing, delivery, and documentation needs; involve the appropriate salesperson or technical resource when a request exceeds the role's knowledge or authority.·      Prepare quotes and enter sales orders accurately using approved customer, item, quantity, price, tax, location, shipping, and payment information.·      Confirm stock availability, lead time, delivery method, special instructions, and order status before making commitments to the customer.·      Recommend appropriate related products or services when helpful, without substituting products or changing specifications without customer and company approval.·      Coordinate with Outside Sales, Purchasing, Inventory, Yard, Delivery, and Fabrication so orders are sourced, staged, produced, delivered, or collected as promised.·      Initiate or process purchase orders only within assigned authority and approved procedures; maintain accurate links and records between the customer requirement and purchased material.·      Monitor open quotes, sales orders, backorders, special orders, purchase orders, and customer commitments; follow up until the next responsible party and due date are clear.·      Communicate order status, delays, substitutions, discrepancies, and resolution options promptly to the customer and appropriate internal team members.·      Maintain accurate customer, contact, quote, order, pricing, communication, and issue-resolution records in NetSuite and other approved systems.·      Support walk-in and pickup customers, including coordinating material pull and staging; assist physically when needed without abandoning order-control responsibilities.·      Escalate pricing exceptions, credit issues, tax questions, returns, warranty matters, customer complaints, or commitments outside assigned authority.

ACCOUNTABILITY & PERFORMANCE EXPECTATIONS

·     Order accuracy:Quotes, sales orders, purchase-related records, and customer instructions are complete and correct before release.·     Customer communication:Customers receive timely acknowledgments, realistic commitments, status updates, and issue follow-up.·     Order ownership:Open orders and exceptions are actively monitored until fulfilled, transferred to a clearly identified owner, or formally closed.·     Profit and policy protection:Pricing, purchasing, credit, tax, substitutions, and delivery commitments remain within assigned authority and company policy.·     Internal coordination:Each supporting department receives accurate information, documentation, priorities, and due dates needed to execute the order.·     Record quality:NetSuite and approved records reflect the current customer requirement, order status, communications, and next action.

MINIMUM QUALIFICATIONS & JOB REQUIREMENTS

·      Previous inside-sales, order-management, or customer-service experience is required; oilfield or industrial-supply experience is preferred.·      Working knowledge of oilfield supplies, industrial tools, hoses, fittings, safety products, and related products, or the ability to demonstrate proficiency during training.·      Strong written, telephone, customer-service, organizational, follow-up, and problem-solving skills.·      Ability to manage multiple orders and priorities accurately in a fast-paced environment.·      Proficiency with computers and Microsoft Office; NetSuite or comparable ERP experience is preferred.·      Professional judgment and the ability to work effectively across Sales, Purchasing, Inventory, Operations, Fabrication, Delivery, and Accounting.·      Bilingual English/Spanish communication skills are preferred but not required.·      College education or relevant industry training is preferred but not required.·      Valid driver's license and an acceptable driving record when operation of a company vehicle is assigned.·      Reliable transportation to and from work and the ability to work assigned hours.


Physical requirement note:The employee must be able to perform the essential functions of the position, including lifting and handling materials weighing up to 50 pounds, with or without reasonable accommodation.

Account Coordinator · GSS Construction & Oilfield Supply

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