Accessibility Services Administrator

This Opportunity:

We are currently seeking an Accessibility Services Administrator to join our Accessibility Services team in London, ON. In this role, you will assess applications for modifications, adaptations, and devices in accordance with organizational and stakeholder policies, procedures, and best practices.

Accessibility Services Administrators provide system navigation and one-on-one support to clients, vendors, and healthcare professionals to help ensure complete application packages are submitted. You will follow up on incomplete applications, respond to program inquiries, and validate and process documentation and eligibility criteria in the MODC client database for funding review.

The ultimate goal is to help create accessible, barrier-free living spaces where people with disabilities can complete activities of daily living and safely enter and exit their homes independently and with dignity.

Salary: $38,990 per annum

Hours: 35 hours per week

Schedule: Monday to Friday, 9:00 a.m. – 4:30 p.m.

Responsibilities:

• Respond to program inquiries received by phone, email, fax, and mail using a client-focused approach.

• Assist clients, caregivers, healthcare professionals, and other stakeholders in navigating services and provide referrals as appropriate.

• Review applications and supporting documentation against eligibility requirements and program criteria.

• Maintain a caseload in accordance with departmental policies and procedures.

• Process applications in the client database.

• Follow up on outstanding documentation as required.

• Prepare and send correspondence regarding file outcomes and decisions.

• Support and implement MODC's strategic goals and objectives.

• Maintain current knowledge of the accessibility industry, including barrier-free modifications, adaptations, and devices.

Qualifications:

• Education: A post-secondary degree or previous office experience with a funding program or social services program.

• Effective Communication: Strong verbal and written communication skills, including active listening and the ability to explain complex information clearly. Fluency in French is considered an asset.

• Time Management and Organization: Ability to manage multiple clients and tasks simultaneously, prioritize responsibilities, and effectively organize and manage a caseload.

• Assessment and Problem-Solving: Ability to assess client needs, identify challenges, think critically, and develop effective solutions.

• Case Notes and File Management: Ability to maintain accurate and detailed case notes, track documentation, and record client progress, outcomes, and interactions.

• Empathy and Compassion: Ability to support individuals facing barriers and challenging circumstances with empathy, compassion, and understanding.

• Cultural Competence: Cultural sensitivity and the ability to work respectfully with individuals from diverse backgrounds.

• Collaboration: Ability to work collaboratively with internal and external stakeholders to coordinate services and support effective program delivery.

• Adaptability: Flexibility to respond to changing circumstances and evolving client needs.