Academic Success and Learning Resource Coordinator

Under the direction of the Campus Director or Senior Campus Director, the Academic Success & Learning Resource Coordinator advances Helms College’s mission by coordinating academic support, digital learning resources, and student engagement initiatives for campus-based and online students. The Coordinator serves as a connection point among students, faculty, and staff; facilitates access to the College’s external library resources; supports academic success and persistence; and helps plan orientation, student recognition, and graduation activities. The position also contributes to curriculum committees and explores opportunities to establish a structured tutoringprogram.

 KEY RESPONSIBILITIES & CORECOMPETENCIES                                                                                                                                                                         

• Model the core values of Goodwill Industries and Helms College by demonstrating service, ownership, accountability, and respect in all interactions.
• Coordinate access to the College’s digital learning resources and externally provided library services, ensuring students and faculty understand how to locate and use materials appropriate to their programs. Monitor resource access concerns, coordinate solutions with the external provider and appropriate College personnel, and support timely access at the start of each term.
• Assess student and faculty needs for additional academic assistance and, in partnership withacademic leadership.
• Plan and deliver practical academic success initiatives, including study strategies, digital resource orientation, time management, academic integrity, and skill-building workshops. Coordinate sessions with faculty and student support staff, and collect participation and feedback to improve programming.
• Collaborate with faculty, retention specialists, and student services teams to identify students needing academic support, connect them with appropriate resources or faculty assistance, and document referrals and follow-up in accordance with College procedures.
• Assist students with navigating Canvas, digital course materials, e-texts, educational technologies, and the College’s external library platform. Provide basic user guidance and refer technical issues, accessibility concerns, and system administration needs to the appropriate personnel.
• Coordinate digital learning resource access and related guidance materials, including links, instructions, databases, and electronic references supplied through the College’s external library partner. Maintain clear resource-access information and communicate service or content gaps to academic leadership; this role does not maintain or catalog a physical library collection.
• Partner with faculty and participate in curriculum committees to help align external library resources, digital materials, and academic support services with course learning objectives, program competencies, and accreditation expectations. Solicit faculty feedback and recommend improvements to resource access and student support.
• Provide information literacy, academic integrity, and resource-use guidance to students, including how to find, evaluate, and appropriately cite academic and career-related sources using the College’s external library resources. Integrate this support into orientation, workshops, or faculty-requested activities.
• Track and report student use of academic support activities, digital resource-access concerns, workshop participation, referrals, and available measures of student engagement. Provide periodic summaries and identify improvement opportunities while maintaining appropriate confidentiality and FERPA compliance.
• Ensure academic support and resource-access practices follow FERPA, applicable disability-access requirements, copyright expectations, and College policies. Coordinate accessibility issues with the appropriate institutional offices and external resource provider.
• Promote an inclusive, welcoming, and supportive learning environment that reflects the mission and values of Helms College and fosters a sense of belonging for all students. Achieve 90%+ positive student feedback related to inclusivity and support; demonstrate equitable utilization of services across campus-based and online students.
• Participate in professional development and institutional committees supporting student success, academic innovation, curriculum, accreditation readiness, and continuous improvement. Serve as an active member of applicable curriculum committees and the graduation committee.
• Participate in student orientation by introducing academic support services, Canvas and digital learning expectations, and procedures for accessing the College’s external library resources. Coordinate with Admissions, Academic Affairs, and Student Services to ensure students receive consistent information.
• Plan and oversee quarterly student awards and recognition ceremonies, including schedules, nominations, faculty and staff coordination, student communication, and event logistics, in accordance with Collegeguidelines.
• Serve on the graduation committee and assist with planning, communication, coordination, and execution of graduation-related activities and ceremonies.
• Coordinate with faculty and campus leadership to identify barriers to student participation and engagement and recommend practical improvements to student support and recognition initiatives.
• Perform additional duties assigned by the Campus Director or Senior Campus Director to meet evolving student and program needs.

Campus Director or Senior CampusDirector

POSITION SCHEDULE & CLASSIFICATION                                                                                                                                                                         

This is a full-time, salaried, exempt position and is not eligible for overtime compensation for hours worked over 40 in a workweek. The position requires a flexible schedule that may include daytime, evening, and weekend hours based on student needs, orientations, ceremonies, and College activities.

Qualifications

Education: Bachelor’s degree from an accredited institutionrequired.

Relevant Experience: Experience working in a teaching and learning environment required, preferably in higher education, career education, student academic support, or a related educational setting.

Preferred Technology Experience: Experience with a Learning Management System (LMS) and/or Student Information System (SIS) preferred.

Academic Support: Demonstrates knowledge of student success strategies, adult learning, study skills, and effective academic support practices. Able to assess needs and help develop a future tutoring or peer-support initiative that improves student achievement, persistence, and course completion.

Interpersonal Skills: Builds rapport with students from varied backgrounds, exhibiting strong multicultural competence, empathy, and active listening. Creates an inclusive environment that supports learner confidence and academic self-efficacy.

Technology Proficiency: Proficiently uses learning management systems such as Canvas, academic databases, digital textbooks, and externally provided library resources. Helps students navigate academic technology and appropriately escalates technical or accessibility issues.

Communication Skills: Communicates clearly and professionally with faculty, staff, administrators, and students. Able to explain academic concepts, resource expectations, and policies in a supportive, student-friendly manner. Works collaboratively across departments to strengthen student success initiatives.

Data & Assessment: Collects, interprets, and reports information about academic support participation, digital resource access, student engagement, and related outcomes. Uses findings to recommend practical improvements. Resource & Program Management: Demonstrates strong organizational and event-coordination skills in facilitating access to external digital library services, supporting academic workshops, planning student recognition activities, assisting with orientation and graduation, and developing new student support initiatives.

Integrity: Acts with professionalism and sound judgment while upholding FERPA regulations, ADA accessibility standards, copyright compliance, and Helms College mission and values. Operates with a service-oriented mindset aligned with Rev. Edgar Helms’ faith-based social enterprise model.