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Abcam -CX - Service Cloud
VARITE INDIA PRIVATE LIMITED
🌏 Worldwide
Remote
9 months ago
- Agile
- Oracle
- Service Cloud
- Groovy
- Sales Cloud
- ERP
- SOAP
- Scrum
9 months ago
About The Client:
We are a technology consulting and services company with 11, 500+ associates in 30+ global locations. More than 145 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
Essential Job Functions:
Implementation & Configuration:
- Lead end-to-end implementation of Oracle Service Cloud (Fusion Service).
- Configure service request flows, knowledge management, digital customer service, and agent workspaces.
- Set up service categories, queues, SLAs, and escalation rules.
- Customize workflows using Visual Builder Studio and Groovy scripting.
- Integrate Service Cloud with other CX modules (Sales Cloud, CPQ) and ERP systems using Oracle Integration Cloud (OIC).
- Implement REST/SOAP APIs for real-time data exchange.
- Automate service processes and reporting using BI Publisher and OTBI.
- Conduct workshops to gather business requirements and map service processes.
- Provide functional documentation, training, and post-go-live support.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Develop and execute test scenarios for functional validation.
- Support UAT and resolve defects during implementation cycles.
Required Skills:
- 4–6 years of experience in Oracle CX, with at least 2–3 years in Service Cloud.
- Strong understanding of customer service operations and case management.
- Hands-on experience with Fusion Service setup, workflows, and integrations.
- Proficiency in Groovy scripting, Visual Builder Studio, and Oracle Integration Cloud.
- Excellent communication and stakeholder management skills.
- Oracle CX Cloud Certification (Service Cloud).
- Experience with Field Service Cloud, CPQ, or Subscription Management.
- Bachelor’s degree in IT, Business, or related field.
- Familiarity with Agile/Scrum methodologies
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Abcam -CX - Service Cloud · VARITE INDIA PRIVATE LIMITED