911 COMMUNICATIONS OFFICER

This is a full-time position, and receives all benefits afforded to regular employees.

Summary:

This classification aims to receive/process requests for emergency/non-emergency assistance and to dispatch emergency medical, law enforcement, fire, or other agency resources.

Essential Job Functions: The following duties are typical for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Operates and/or monitors communications equipment, multi-telephone lines, and computers associated with police, fire, E-911, and emergency medical communications.  
• Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio and telephone. 
• Dispatches appropriate agency personnel to incident locations; determines nature of the emergency, location of the incident, number of units needed, and nearest available units; dispatches law enforcement units, ambulances, firefighters, wreckers, utility crews, animal control, coroner, or other agencies as appropriate. 
• Maintains communications with all parties involved in emergency situations; monitors status/location of officers and emergency units.  Operates national and state criminal information computer systems (NCIC/GCIC) to retrieve/update criminal information and motor vehicle/license records. 
• Operates a computer to enter, retrieve, review or modify data. 
• Communicates effectively and coherently over radio channels while initiating and responding to radio communications.  

Review the Full Job Description Here: Communications Officer

Qualifications

MINIMUM EDUCATION, TRAINING, AND EXPERIENCE:High school diploma or GED; supplemented by vocational/technical training in public safety dispatching and radio communications; supplemented by 5 months of previous experience and/or training involving public safety dispatching, radio communications, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid Emergency Medical Services Dispatcher and CPR/First Aid certifications. Must possess and maintain valid N.C.I.C. and G.C.I.C. Terminal Operator certification.

BENEFITS:

• Bi-weekly payroll
• 12 hours of PTO per month
• 12 paid Holidays
• Employee Assistance Program
• No-Cost Employee Health Clinic
• Health Care Plan, Life Insurance, and Long-term Disability
• Deferred Compensation, Voluntary Benefits
• Retirement - Defined Contribution Plan