Fraud Activity Agent (Spanish-speaking) - Onsite - BM01

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Job Description

Experience the power of a game-changingcareer    

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70countries.    

If you’re looking to grow and be inspired, as a Fraud Activity Agent in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in the Techindustry.    

Career growth and personaldevelopment    

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need tosucceed.    

What you will do in thisrole    

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and ourplanet.    

As a Fraud Activity Agent on our team, you will:    

- Fraud Investigation &Verification  

- Initiate investigations on suspicious fraud cases using internal tools and defined macros.  - Collect and meticulously verify all necessary documentation from customers to confirm or infirm fraud.   

- Manage cases within defined pending periods, ensuring timely follow-up and resolution.   

- De-escalate tickets to Level 1 if client documentation is not received after 14 days, following established procedures. 

Yourqualifications   

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who weare.    

Concentrix is a great match ifyou:    

- Are proficient or bilingual in Spanish and advanced in English 
- Strong interpersonal skills including active listening, empathy, andadaptability  

- Advanced customer service and conflict resolutionabilities  

- Skilled in troubleshooting and resolving complex, non-standard issues  

- Provides clear root-cause analysis and insights  

- Proficient with extended tools and operational systems (e.g., CRM, parceltracking)  

- Technically proficient in OS-level topics (iOS, Android, Windows)  

- Proactively identifies and leads improvementinitiatives  

- Supports efficiency and optimization of service-level agreements (SLAs)  

- Has access to and effectively uses extended tools  

- Possesses deep knowledge of internal processes and workflows 
 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or anotherrole.    

What’s in it foryou    

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, andYOU.     

- Full time 39 hours/week, permanent contract

-  Rotative shifts between Monday - Saturday, 09:00 - 18:00
- Salary 20.000 euros gross/year + up to 2.400 euros gross/year in bonus  
- Great office location in Barcelona
- Full paid training about the company and the project you will be working on  
- Career development program and specialized courses  

Experience the best version ofyou!    

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customersthrive.    

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer ofchoice.”    

Concentrix is an equal opportunityemployer    

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  

R1752598

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