E2E Partnership and Business Solutions Officer

Inetum is aEuropean leader in digital services, supporting organizations as they navigate continuous technological change and accelerate their digital transformation. With more than27,000 consultants and specialists across19 countries, the company combines strong local presence with international scale to deliver innovative, high-impact technology solutions.

We're looking for a E2E Partnership and Business Solutions Officer who's mission is to be the single point of contact for Corporate Clients, Bank partners such as Fintechs & Startups, or other internal departments needing assistance with client Products and Services within the scope of the department.

Main Tasks:

• Provide Clients with General product support (e.g: demos, onboarding…) & technical product assistance (e.g: “The setup of my report is wrong”).                  
• Build a positive relationships, communicate continuously with the Client and other involved parties (Sales, Product Owner,  Supplier…)                                                    
• Timely report and handle any incidents, complaints and claims according to procedures and policies in place                                                              
• Take on E2E accountability vis-à-vis the Client, transversal posture across the different departments of the Group (front to back)                            

Technical Skills:

• CRM/Ticketing Tools (Jira, Zendesk,…)
• Microsoft Suite (Excel, Powerpoint, Word)
• Application interfacing (API functional knowledge)

 Language Skills

• English
• French 
• Any other language is a plus                                                                                                  

Soft Skills:

• Attention to rigor
• Critical thinking, Client focused, analytical ability
• Ability to manage / facilitate a meeting, committee, training
• Business skills: compliance knowledge
• Skills underlining Incident management