3DEXPERIENCE Platform & Infrastructure Lead

At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world’s leading manufacturers. Tata Technologies is looking to recruit a 3DEXPERIENCE Platform & Infrastructure Lead for our PLM team based in Gaydon, West Midlands.

We are seeking an experienced 3DEXPERIENCE Platform & Infrastructure Lead to provide end-to-end leadership, governance, stability, and continuous improvement for the 3DEXPERIENCE (3DX) platform, its environments, and supporting infrastructure services within customer PLM department.

The role will act as the key interface between business stakeholders, engineering and domain teams, application support, infrastructure, cloud, security, vendors, and delivery organisations. The Lead will ensure that platform and infrastructure capabilities remain aligned with business priorities, operational requirements, security standards, and the needs of a large global engineering user community.

The successful candidate will lead the platform and infrastructure roadmap, coordinate priorities and dependencies, and oversee support, environment readiness, upgrades, performance and capacity improvement, operational resilience, disaster recovery, security compliance, and service improvement. The role requires a balance of technical understanding, operational leadership, programme delivery, and stakeholder management.

Responsibilities:

Platform Ownership & Strategy

·Own and maintain the strategy and roadmap for the 3DEXPERIENCE platform, environments, and supporting infrastructure services.

·Align platform and infrastructure priorities with customer business, engineering, operational, and technology objectives.

·Translate business and technical requirements into a prioritised and actionable delivery roadmap.

·Provide clear leadership across platform support, infrastructure, environment, security, performance, resilience, and lifecycle initiatives.

·Drive platform governance, service maturity, technology currency, and continuous improvement.

Stakeholder & Cross-Functional Leadership

·Act as the primary interface across business, engineering, domain, application, infrastructure, cloud, security, delivery, vendor, and support teams.

·Lead governance meetings, service reviews, technical forums, and steering discussions relating to platform and infrastructure services.

·Create transparency on priorities, risks, dependencies, decisions, service performance, and delivery progress.

·Communicate business impact, planned changes, risks, and recovery actions clearly to technical and leadership stakeholders.

·Build strong relationships and align multiple teams and suppliers around shared outcomes.

Delivery & Program Management

·Lead planning and execution of platform upgrades, infrastructure improvements, environment initiatives, performance optimisation, lifecycle activities, and resilience programmes.

·Manage plans, milestones, dependencies, resources, risks, issues, and cross-team actions across multiple workstreams.

·Ensure platform enhancements and infrastructure changes are delivered safely without compromising production stability.

·Track commitments and provide accurate status, risk, decision, and escalation reporting to leadership and governance forums.

·Coordinate adoption and operational handover of new capabilities following upgrades and platform changes.

Service Performance & Operational Excellence

·Oversee platform health, service availability, operational performance, and user experience.

·Define and monitor service measures, platform health indicators, KPI dashboards, and early-warning thresholds.

·Promote proactive problem management, trend analysis, root cause elimination, and continual service improvement.

·Sponsor automation, observability, self-healing, and operational process improvements that reduce manual effort and service risk.

·Coordinate resolution and escalation of critical platform and infrastructure issues affecting business operations.

Platform Performance, Capacity & Scalability

·Lead initiatives for 3DX server, application, database, search, and infrastructure performance tuning and optimisation.

·Drive performance analysis, root cause investigations, remediation plans, and preventive improvements.

·Oversee indexing strategy, search optimisation, platform responsiveness, and end-user performance improvement.

·Ensure capacity planning and scalability decisions are based on usage trends, business demand, service growth, and resilience requirements.

·Define performance standards and dashboards for proactive platform management.

Infrastructure & Environment Management

·Oversee infrastructure services supporting the 3DEXPERIENCE platform across production and non-production environments.

·Coordinate environment readiness for development, integration, testing, releases, upgrades, performance validation, and production operations.

·Ensure infrastructure and environment support services meet agreed business, security, availability, and operational requirements.

·Work with infrastructure and cloud teams on hosting, compute, storage, network, database, middleware, backup, monitoring, and system administration dependencies.

·Drive environment governance, configuration consistency, lifecycle management, capacity planning, and technical debt reduction.

Release, Upgrade & Change Governance

·Provide governance for 3DX platform upgrades, infrastructure changes, releases, patches, and environment modifications.

·Coordinate cross-functional teams to ensure readiness, dependency management, risk assessment, testing, approvals, implementation, and operational handover.

·Assess business and service impacts and ensure appropriate communication throughout the change and release lifecycle.

·Ensure implementation plans include validation, rollback, support, and early-life monitoring arrangements.

·Drive improvement in change success, release predictability, and platform adoption.

Security, Compliance & Risk Management

·Ensure platform and infrastructure services comply with customer security, architecture, operational, and governance standards.

·Oversee certificate lifecycle governance and coordinate security-related activities across the platform ecosystem.

·Work with security and infrastructure teams to identify risks, define remediation plans, and track actions to closure.

·Support audit readiness, evidence requirements, vulnerability remediation, access governance, and compliance initiatives.

·Maintain visibility of operational, technical, security, resilience, obsolescence, and supplier risks.

Disaster Recovery & Business Continuity

·Lead business continuity and disaster recovery planning for the 3DEXPERIENCE platform and supporting infrastructure.

·Define recovery priorities, dependencies, recovery procedures, roles, communications, and validation criteria.

·Coordinate regular DR exercises, recovery testing, lessons learned, and remediation activities.

·Ensure recovery documentation, contact models, dependencies, and technical procedures remain current and effective.

·Drive improvements in platform resilience, high availability, backup, restoration, and recovery preparedness.

Vendor & Service Provider Management

·Manage relationships with platform vendors, infrastructure providers, implementation partners, and support organisations.

·Ensure contracted services, support commitments, service levels, and technical obligations are delivered effectively.

·Coordinate vendor escalations and drive timely resolution of critical issues affecting platform availability or business operations.

·Review supplier performance, risks, dependencies, and improvement actions through structured governance

·Evaluate and recommend service improvements, technology options, and strategic investments.

Experience:

Leadership & Delivery Experience

·Extensive relevant experience in enterprise application, platform, infrastructure, service delivery, or operational leadership roles.

·Experience supporting or leading large-scale enterprise platforms such as 3DEXPERIENCE, PLM, ERP, or digital engineering ecosystems.

·Proven record of leading cross-functional initiatives involving business, application, infrastructure, cloud, security, and supplier teams.

·Experience managing platform roadmaps, priorities, dependencies, stakeholder expectations, delivery plans, and operational risks.

·Experience developing and improving operating models, support processes, governance mechanisms, and technical documentation.

·Experience managing globally distributed teams, multiple vendors, and partner organisations.

Functional & Technical Understanding

·Strong understanding of the Dassault Systemes 3DEXPERIENCE platform ecosystem and its supporting infrastructure landscape.

·Strong understanding of cloud services, preferably AWS, and hybrid enterprise hosting environments.

·Good knowledge of platform performance optimisation, capacity and scalability, upgrades, environment management, monitoring, and production support.

·Working knowledge of Linux environments, databases, middleware, compute, storage, networking, backup, and system administration concepts.

·Understanding of platform security, certificate management, vulnerability remediation, access governance, and enterprise compliance principles.

·Strong understanding of high availability, disaster recovery, backup, restoration, recovery testing, and business continuity principles.

·Familiarity with ITIL service management, Agile delivery, DevOps, automation, observability, and continual improvement practices.

Leadership & Business Skills

·Strong stakeholder engagement, relationship management, influencing, and governance capabilities.

·Excellent written and verbal communication, presentation, facilitation, and executive reporting skills.

·Ability to balance strategic direction with hands-on operational execution and timely decision-making.

·Strong risk management, analytical thinking, problem-solving, and escalation management skills.

·Ability to lead discussions with technical specialists, suppliers, business stakeholders, and senior leadership.

·Ability to create accountability and drive cross-functional actions to closure.

Preferred Qualifications

·Experience within automotive, manufacturing, engineering, PLM, or digital transformation environments.

·ITIL, PMP, PRINCE2, Agile, Scrum, AWS, infrastructure, or service management certifications are desirable.

·Experience with enterprise infrastructure transformation, cloud migration, or hybrid platform operations.

·Experience leading major upgrades, performance programmes, resilience improvements, or disaster recovery initiatives.

If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you.

Tata Technologies: Engineering a better world.

Tata Technologies would like to thank all applicants for their interest; each application will be reviewed against the set criteria for the role. We would like to advise that only candidates under consideration will be contacted. If you do not hear from us within 10 working days following the closing date it will mean that unfortunately your application has not been successful. We will however retain your details for any suitable future opportunities.