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ES

3607BR

EdgeVerve Systems
Location not stated
2 days ago
  • GCP
  • AWS
  • Azure
  • Kubernetes
  • Java
  • J2EE
  • Microservices
  • REST API
  • GKE
  • Cloud SQL
  • Datadog
  • ITIL
  • Jira
  • Devops
  • Change Management
  • IAM
  • Python
  • Bash
2 days ago
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Job Description

Experience: - 5 -12 years

Key Responsibilities
  • To work as a techno-functional SME to provide technical troubleshooting and product support for customers using our products.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Lead day-to-day production support for applications running in GCP, AWS, Azure (or any other cloud service) & Kubernetes environments.
  • Monitor application health, respond to incidents, and ensure timely resolution within SLAs.
  • Act as the primary escalation point for high-severity incidents and coordinate with engineering and cloud teams.
  • Drive root cause analysis (RCA), post-incident reviews, and long-term problem resolution.
  • Oversee implementation and maintenance of monitoring, alerting, and logging tools.
  • Maintain operational documentation, runbooks, and knowledge base for support teams.
  • Implementing automation tools to streamline operations and reduce the frequency of errors.
  • Mentor and guide L1/L2 support teams and ensure effective knowledge transfer.

Technical Skills
1. Java & Application Layer
Strong knowledge of Java/J2EE applications and microservices architecture
Familiarity with REST APIs
Experience with application performance troubleshooting and profiling

2. Kubernetes (K8s)
Understanding of Kubernetes objects: Deployments, Pods, Services, ConfigMaps, Secrets, etc.
Hands-on with kubectl, Kubernetes troubleshooting, and log analysis

3. GCP (Google Cloud Platform)
Experience with key GCP services: GKE (Google Kubernetes Engine), Cloud Logging, Cloud Monitoring, Cloud SQL

5. Monitoring & Observability
Tools: Datadog or any other similar tool
Proficient in setting up alerts, dashboards, and log aggregation
Root cause analysis from logs and metrics

6. Incident & Problem Management
Strong skills in triaging production incidents and leading RCA efforts
Familiar with ITIL practices (especially Incident, Change, Problem Management)
Tools: Jira or any other similar tool

Soft Skills & Leadership
1. Team Leadership
Leading L1/L2/L3 support teams
Incident bridge management, escalations handling
Mentoring and upskilling junior team members

2. Stakeholder Communication
Effective communication with developers, QA, DevOps, and business stakeholders
Post-incident reporting and communication

3. Operational Excellence
SLAs, SLOs, error budgets, service reliability
Defining support processes, runbooks, and knowledge bases

4. Change Management
Coordinating deployments, patches, hotfixes
Managing go-live and rollback plans

Nice to Have:
Knowledge of SRE practices
Familiarity with security & compliance in cloud environments (e.g., vulnerability scanning, IAM best practices)
Automation using Python, Bash, or other scripting languages
 
  • Role: Member - Technology Management
  • State / Region / Province: KARNATAKA, MAHARASHTRA
  • Work Location: BANGALORE, PUNE
  • Company: EdgeVerve Systems Ltd
  • Practice Unit: EDGEEV

3607BR · EdgeVerve Systems

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