---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Spanish HR Service Delivery AnalystWORK SETUP: HybridOVERALL PURPOSE:The Training Administration Analyst (Spanish Speaking) is responsible for providing end to end training administration support for Spanish speaking employees and stakeholders. This role ensures accurate, timely, and compliant processing of learning activities while delivering a high level of customer. RESPONSIBILITIES:• Training Administration & Operationso Administer end to end training activities, including course enrollment, session scheduling, cancellations, completions, and learning record maintenance for Spanish speaking populations.o Process training requests accurately in Learning Management Systems (LMS) and related HR systems, ensuring data integrity and timeliness.o Manage training records, certificates, and reports in compliance with audit, regulatory, and data privacy requirements.o Support LMS data activities such as uploads, corrections, reconciliations, and reporting.o Handle ad hoc learning administration requests aligned with agreed SLAs and quality standards.• Stakeholder & Customer Supporto Serve as a primary point of contact for Spanish speaking learners, HR partners, and business stakeholders on training related inquiries.o Provide clear, professional communication in Spanish and English through email, case management tools, or service platforms.o Resolve employee training concerns efficiently, escalating complex issues where required.o Maintain high customer satisfaction by demonstrating ownership, accountability, and attention to detail.• Quality, Compliance & Continuous Improvemento Ensure adherence to documented Training Administration processes, controls, and compliance requirements.o Support quality checks, audits, and root cause analysis of errors related to training records and system updates.o Identify process gaps, recurring issues, and automation opportunities to improve efficiency and accuracy.o Contribute to knowledge base updates, job aids, and standard operating procedures.• Collaboration & Team Supporto Collaborate with Learning teams, HR Business Partners, and business stakeholders to support learning delivery.o Participate in team calibrations, cross skilling initiatives, and continuous improvement activities.o Support metrics tracking related to timeliness, accuracy, SLA compliance, and CSAT.OTHERS: Project Shift Schedule: Rotation ShiftProject Rest Day: Weekends OffProject/Team Location: Taguig, Uptown Bonifacio Tower 3SKILLS AND QUALIFICATIONS: Standard Spanish Language profileSpanish skill only, no domainAt least 0-2 years work experienceGood to have:Experience in Training Administration, HR Operations, Learning Administration, or shared servicesHands on experience with Learning Management Systems (LMS) and HR systems.Good knowledge of data, access controls and HR processes for an organization with >2k resourcesAbout Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.comÂ
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
