Hourly Shift Manager

What’sUniqueAbout You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary 

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability.  Other responsibilities include the management of operations including the execution of all Company policies, procedures,programs and systems.  Ensure compliance with all federal,state and local laws and ethical business practices.  

Duties and Responsibilities  

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assignedwork station duties such as making quality products, follows all productpreparationsprocedures andmaintains established product holding times.  

• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customercomplaints and responds appropriately to customer needs.Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.  

• Exemplifies andexhibits the Core Values,maintains a positive attitude, works well with others and is flexible and adaptable to change.   

• Ensures adequate shift coverage forrestaurant. Provides immediate feedback and corrects problems whenidentified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards,follows all policies and procedures related to shift management.  

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accuratelyutilizing the FOCUS System.  Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.   

Education, Experience & Certifications  

• High School diploma or GED preferred  

• Serv-Safe/Local or State Food Service Certification preferred  

• Previous restaurant shift lead experience preferred  

• Successful and stable employment history 

• Must be 18 years of age or older  

• Must be able to work long hours (32+ hoursgenerally required), scheduled or unscheduled, which will include nights,  

•  weekends, and as emergencies arise  

• Ability to successfully perform the job duties of all positions in the restaurant. 

Functional Skills 

• Planning & Prioritization 

• Communicates Effectively 

• Process Improvement 

Our Values 

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success 

• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even whenit's difficult 

• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first 

• INNOVATE TO WIN - We champion and challenge for a better way in all we do 

• HAVE FUN - We find joy, create meaningfulimpact and celebrate the journey together 

Our Core Competencies 

• CUSTOMER CENTRIC - Weleverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence 

• RESULTS DRIVEN – We focus on measurable outcomes byremaining optimistic, tenacious, and persistent even in the face of challenges 

• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo 

• BIAS FOR ACTION - We courageously lead, drive towards decisions, andmaintain agility to meet the demands of our dynamic industry 

• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity 

Papa Johns is an equal opportunity employer. 

Papa Johns is a federal contractor thatparticipates in the E-Verify program to confirm employment eligibility for each new team member. We alsocomply with all Right to Work requirements. OfficialE-Verify andRight to Work notices are available for applicants to review in both English and Spanish. 

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.