Specialist - F&A - I2C 4B

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it.Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models oragentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us atgenpact.com and onLinkedIn,YouTube,X, andFacebook.

Job Description

Customer Issue Resolution 4B:  

 As an integral part of our operations team, the CIR ensures that customer orders are processed efficiently, accurately, and in a timely manner. This position demands a keen eye for detail, excellent organizational skills, and the ability to work under pressure to meet tight deadlines. From timely release of on order, handle customer inquiries and coordinating with various departments to troubleshooting order discrepancies and ensuring compliance with company standards, the tasks are diverse and essential for maintaining a seamless order fulfillment process. If you thrive in a dynamic environment and are passionate about logistics and customer service, this role offers a rewarding opportunity to contribute significantly to our company's success.  

Key Responsibilities 

Customer Service & Ticket Coordination 

• Review, validate and process incoming customer and service-related requests. 

• Check service tickets, create new tickets where required and route them to the appropriate support teams. 

• Handle inquiries from customers and internal stakeholders  

• Ensure timely follow-up, clear communication and accurate documentation of customer interactions. 

Credit Hold and Collection Management 

• Review order holds due to credit limit issues and ensure timely release of credit hold 

• Review customer statement of accounts and send request to cash app team for allocation 

• Coordinate with customer and resolve unidentified payments i.e. Credit, Debits and payments 

• Account reconciliation with customer  

• Payment follow up with customer on timely basis  

• Flag risk to leadership with disputed payments  

Stakeholder Coordination 

• Coordinate regularly with Sales, Service, Credit risk team, Customer Support and other business functions. 

• Help build confidence in the India front-office model through responsiveness, accuracy and ownership. 

• Resolve customer queries on time  

• Timely execution of customer complaints and disputes by liaising with relevant departments  

What We Are Looking For 

We are looking for professionals who combine operational excellence with maturity, ownership and international stakeholder orientation. 

Experience & Skills 

• Professional experience in customer service, order processing, order management  

• Hands-on experience with SAP / ERP systems; experience with SAP S/4HANA, Salesforce will be an advantage. 

• Good working knowledge of MS Office tools. 

• Strong written and verbal communication skills in English.  

Behavioral Competencies 

• High level of ownership, reliability and attention to detail. 

• Strong service mindset and customer orientation. 

• Ability to work independently while being highly collaborative. 

• Flexible, resilient and comfortable working in a new set-up environment. 

• Strong process discipline with the ability to improve ways of working. 

• Willingness to learn, adapt and contribute beyond a narrowly defined role. 

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact– Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.