AL
100% Remote - Program Manager 1
Artech LLC
- Location not stated
- Remote
- Manager or above
- 6 hours ago
- CRM
- Braze
- Salesforce
- AI
- Agile
6 hours ago
Location:100% Remote
Duration: 30 Months (With possible extension)
Pay range: $63 - $66/hr
Job Summary:
Description:
Program Manager, MarTech & CRM
· Lead cross-functional MarTech & CRM initiatives
o Own end-to-end delivery of projects spanning Lifecycle Communications Strategy, MarTech, Analytics, Creative Agencies, Braze and Salesforce teams—from scoping through development and rollout.
· Drive project structure and execution
o Build and manage integrated plans, timelines, dependencies, and risks to ensure initiatives stay on track and deliver measurable outcomes.
· Translate strategy into execution
o Convert business priorities into clear workstreams, requirements, and deliverables that can be executed by internal teams and external partners.
· Establish governance and scalable processes
o Partner with relevant stakeholders to design and operationalize intake, approval, and execution workflows to improve consistency, speed, and quality across lifecycle campaigns.
· Coordinate agency and vendor delivery
o Serve as the central point of coordination across Creative Agency and Salesforce & Beacon deployment partners, ensuring alignment on scope, timelines, and deliverables.
· Enable CRM program rollout and adoption
o Support launch readiness for new capabilities (e.g., AI tooling, Digital Asset Manager, etc.) and drive adoption across business units.
· Facilitate alignment and decision-making
o Lead working sessions, track decisions, and proactively resolve cross-team dependencies and blockers.
· Drive operational improvement
o Identify inefficiencies in current workflows and implement solutions that increase scalability, reduce manual effort, and improve execution quality.
Suggested Experience
· 4+ years of program or project management experience, including ownership of complex, cross-functional initiatives from planning through launch.
· Experience supporting customer relationship management, lifecycle marketing, campaign operations, or marketing technology programs.
· Demonstrated ability to translate business priorities into clear requirements, workstreams, timelines, dependencies, and measurable outcomes.
· Experience establishing governance, intake, approval, quality control, and execution processes that improve speed, accuracy, and scalability.
· Proven success coordinating delivery across business teams, analytics, technology teams, agencies, and external vendors.
· Experience managing risks, resolving blockers, facilitating decisions, and communicating status and tradeoffs to senior leaders.
· Working knowledge of customer relationship management and marketing technology platforms; experience with Salesforce, Braze, digital asset management, or audience management capabilities is preferred.
· Strong analytical and operational improvement skills, with experience using performance measures to identify inefficiencies and demonstrate business impact.
· Excellent written and verbal communication skills, with the ability to simplify complex topics for both technical and non-technical audiences.
· Bachelor’s degree or equivalent practical experience; Project Management Professional, Agile, or similar certification is preferred but not required.
100% Remote - Program Manager 1 · Artech LLC