1-Year Bank Direct Contract, Group Early Intervention & Workout Account Manager, Risk Management Group

Job Purpose

• Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues.
• Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.

Key Accountabilities

• Perform call to delinquent customers and monitor repayments.
• Proactive in managing cases to resolve the NPLs and maximise recovery.  
• Assess rescheduling/settlement requests.
• Adhere to Enterprise Singapore’s loan monitoring and write-off requirements.
• Update system/database for reporting and tracking purposes.

Responsibilities

• Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement.
• Be well-versed in own team process and functions.
• Manage a portfolio of delinquent cases and/or NPLs:
  • Get customers to settle overdues
  • Negotiate repayment terms with customers
  • Obtain approval for recall of loans, repayment plans, or write-off
  • Monitor repayment plans
• Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral.
• Liaise with Enterprise Singapore and Credit Insurers on claim submission.
• Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt etc….
• Update system/database.

Requirements

• Diploma holder and above in any related field.
• Minimally 1 year collection experience in a bank.  Candidate with banking experience can also be considered.
• Knowledge/experience in collection and/or customer service will be an advantage.
• Basic knowledge of banking and financial products.
• Proficient in Microsoft Office applications.
• Team player with good communication and interpersonal skills.

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