Communications Specialist

This communications specialist role supports central operations for a global client from day-to-day comms to supporting urgent crisis comms. This role requires flexible working hours and will have rotational weekend on-call to support the 24/7 nature of the organization. This role is 100% remote from any location in India.

Responsibilities:

• Develop and execute internal communication strategies that inform, connect, and engage employees and generate meaningful conversations
• Manage and lead projects received by the Global Security team from cross-functional teams
• Build partnerships with internal stakeholders and corporate communication teams to develop internal communications in advance of organizational initiatives and announcements
• Assist the team across the full spectrum of communications, including executive / leadership communications, crisis communications, general awareness communications
• Work in a variety of communications platforms: social media, emails, video, wiki, digital signage, etc.
• Work closely with the Communications Manager to support communications and additional initiatives where needed

• Lead the initiative to audit the current knowledge base systems and provide strategic recommendations for changes and improvements
• Write concise documentation including but not limited to the following: knowledge base, Wiki, processes, best practices, communications, and presentations
• Advise various Global Security teams on communications strategies, content development, and audience needs
• Identify intersection points across multiple projects and teams to maximize efforts and consolidate communication to reduce communication noise
• Create internal forms to collect information and kick-off internal tracking process for new project requests.
• Write and simplify processes and procedures into understandable language, workflows, and instructions
• Participate in all aspects of documentation development from project planning through project release, including but not limited to: developing, writing, editing, and publishing
• Look for operational efficiencies while documenting content and communicate areas of improvement within process to SMEs and managers
• Work collaboratively with various teams and disciplines to develop documentation that satisfies its intended purpose, within schedule and budget limitations
• Understand and apply context towards different content types, tailor content to best fit audience, and apply critical thinking to ensure that content meets standards
• Maintain working knowledge of other industry-standard platforms

Qualifications:

• 3-5 years of experience as a Communications Specialist or Technical Writer
• Proficient in MS Suites to include Excel, Outlook, Word, and PowerPoint

• Editorial, copywriting, and/or analytics experience
• 2 years of experience with CAD, HTML, and wiki a plus
• Tableau experience a plus
• Direct project and process management experience
• Bachelor’s degree in English, Journalism, Engineering, Computer Science, Technical Communications or related fields • Ability to quickly learn and master new technology
• Experience with document management and/or information architecture
• Direct project and process management experience; ability to accomplish assignments and responsibilities