DE033874-Delivery Operations Assoc Manager

Accenture Federal Services

🇵🇭 Philippines

On-site

Manager or above

11 hours ago

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---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Delivery Operations Assoc ManagerWORK SETUP: Return to OfficeOVERALL PURPOSE:Interpret business objectives and execute operational practices. Review incoming work for clarity and provide clear directions.RESPONSIBILITIES:• Perform data entry or other client-related tasks as needed. • Demonstrate expert knowledge of processes and systems. • Make decisions about daily operations, including work assignments and scheduling. • Manage workloads and provide development opportunities. • Ensure quality and accuracy of outgoing work. • Develop support materials for team use. • Prepare and analyze complex reports. • Ensure client responsibilities are met according to agreements. • Act as a subject matter expert and point of contact for senior clients. • Address complex issues and implement resolutions. • Identify and implement team improvement opportunities. • Direct work within budget guidelines. • Collaborate with project managers on large projects. • Analyze quality audits and develop process improvements. • Provide operational statistics and escalating issues. • Plan and facilitate team meetings and presentations. • Create and monitor annual team objectives.OTHERS:Project Shift Schedule: Morning ShiftProject Rest Day: RotationProject/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS: • Standard Associate Manager profile• At least 7 to 8 years of relevant experience in Service Delivery• At least 5 years of supervisory experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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DE033874-Delivery Operations Assoc Manager · Accenture Federal Services

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