Web Content Specialist

Level:             Journeyman

Location:       McLean, VA / Washington, DC (onsite and offsite support as authorized by the customer).

Clearance:     Unclassified / Low Risk, Non-Sensitive

Education:    Bachelor’s Degree in English, Communications, Marketing, Business, or a related discipline.

Outcomes:

·        The successful candidate is expected to accomplish the following outcomes in the first year on the position:

·        Deliver accurate, high-quality, accessible, and timely products and services that meet FHWA requirements and support positive Government performance feedback.

·        Identify and resolve quality, coordination, schedule, or technical issues early enough to prevent customer or mission impact.

Responsibilities:

The Web Content Specialist performs the Web Content Writer/Editorial Specialist and Trainer function, combining writing, editing, content management, quality control, training, and website/intranet publishing support. Specific responsibilities include but are not limited to:

• Write, edit, proofread, and quality-control web content, documentation, outreach materials, process guidance, and training products.

• Use approved content management systems to upload, maintain, update, and post content on agency websites and intranets.

• Optimize text for search, readability, and user experience while ensuring Section 508 accessibility compliance.

• Coordinate quarterly certification processes to confirm agency web information remains current and accurate.

• Use graphic applications to crop, recolor, resize, and prepare web images, including appropriate alternative text.

• Develop and deliver staff training, presentations, job aids, and process or procedure guidance related to web content management.

• Correct broken links, formatting issues, stale content, and other web-quality defects and provide feedback on site organization and navigation.

Qualifications:

• Bachelor’s Degree in English, Communications, Marketing, Business, or a related discipline.

• 5–7 years of experience in web content management, with at least 3 years within the last 5 years.

• Experience writing and editing web content, documentation, and effective training materials.

• Experience using content management systems to upload, maintain, and publish web and intranet content.

• Working knowledge of SEO, Federal Section 508 accessibility requirements, and web quality control.

• Ability to prepare and present outreach training and coordinate content-management processes and procedures.

The following qualifications are desired:

•Transportation experience, especially highway or surface transportation.

• Experience with Drupal, Google Sites, SharePoint, GovDelivery, or comparable Federal platforms.

• Experience with database content administration and Federal web governance.

Travel: Travel may be required to attend customer meetings, program reviews, stakeholder engagements, training events, conferences, production activities, or mission-related activities as directed.