Technical Facility Coordinator

Job Title

Job Description Summary

Job Description

Essential Responsibilities: 

• Provide general overall facility management services, including continuous monitoring of office/facility 

• Address client inquiries and concerns ensuringtimely and quality issue resolution and service delivery 

• Follow up with clients to ensure customer satisfaction 

• Respond to all facility inquiries and complaints, assessproblems and take the necessary corrective action 

• Remain knowledgeableregarding all operational aspects of building systems 

• Coordinate with outside contractors for the service and repairs of equipment 

• Follow protocol for effective building-specific maintenance and safety procedures 

• Maintain on-going communication with contractors, client, and team 

• Assist with site inspection within the assigned building portfolio 

• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors 

• Report on open and closed work orders and check the status of open work orders with the assigned party 

• Request, review, andsubmit work orders, bids, and proposals from vendors 

• Verify final invoice pricing and process paymentsin a timely manner 

• Assist in the monitoring and assessment of vendor performance 

• Train vendors on work order and billing procedures 

• Manage complex work orders such as environmental issues and disaster recovery 

• Manage service and performance of vendors and landlords fortimely completion of jobs 

• Create and recordappropriate written communication between all parties 

• Schedule and document maintenance and repairs on building equipment 

• Communicatefrequently with client, landlords, and vendors to resolve issues and provide project status updates 

• Provide process and procedures training and direction to new associates 

• Coordinatespecial events in support of client 

• Assist with measuring and reporting key performance indicators against service level agreements 

• Provide facilities helpdesk services on behalf of the client(s) andmonitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product 

• Coordinate planned and unplanned maintenance activities for building systems and equipment. 

• • Review maintenance work orders to ensure they are completed accurately, meet quality standards, andcontain all required documentation. 

• • Support CMMS administration bymaintainingaccurate asset data, equipment records, and preventive maintenance schedules. 

• •Maintain a working knowledge of facility systems, including HVAC, electrical, plumbing, building automation, fire and life-safety systems, lighting, and emergency power. 

• •Assist with inspections of mechanical rooms, electrical rooms, roofs, utility areas, and occupied spaces toidentify issues and verify system conditions. 

• • Read and understand basic drawings, floor plans, equipment schedules, control diagrams, and manufacturer manuals. 

• • Ensure contractor work is documented correctly and that issues, recommendations, follow-up actions, and technical documentation are properly entered into the CMMS. 

• • Support contractor safety programs by verifying compliance with site safety requirements and established work practices. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.